Onsite IT Support Technician - MSP & 365 Help Desk

CommTech; Harahan, Northern (LA, KY); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Vision and dental

401k savings plan

Paid time off

Job summary

CommTech in Harahan, LA is hiring an IT Support Technician to provide Tier 1 end-user support using Microsoft 365 and basic networking tools. This onsite role reports to the internal engineering team and requires clear communication with non-technical users.

The position is full-time at 35 hours per week with a starting salary around $40,000, plus benefits including health, dental, vision, 401k, and paid time off. Equal opportunity employer.

Qualifications

• Strong customer service and professional communication skills.
• Ability to learn quickly in a fast-paced IT environment.
• Interest in technology and IT support; MSP experience preferred.

Responsibilities

• Provide Tier 1 help desk support with password resets and basic troubleshooting.
• Handle 10–15 support tickets per day with strong customer service.
• Escalate complex issues to senior engineering staff when needed.

Skills

Customer service

Communication

Learn quickly

Curiosity for technology

Education

CompTIA A+ Certification

Tools

Microsoft 365 (O365)

Job description

CommTech in Harahan, LA is hiring an IT Support Technician to provide Tier 1 end-user support using Microsoft 365 and basic networking tools. This onsite role reports to the internal engineering team and requires clear communication with non-technical users.

The position is full-time at 35 hours per week with a starting salary around $40,000, plus benefits including health, dental, vision, 401k, and paid time off. Equal opportunity employer.