Onsite IT Support Technician | Fast-Paced Help Desk

New Charter Technologies, LLC; Metairie (LA); On-site; USD 36,000 - 44,000; Full time

Job summary

Commtech, a New Charter Technologies company, is seeking an IT Support Technician in Harahan, LA (onsite) to provide responsive Tier 1 support and deliver quality end-user service for client environments. This is a full-time, 35-hours-per-week role.

You will work with end users, internal engineering teams, and client stakeholders to resolve Tier 1 technical issues using Microsoft 365 and basic networking tools, while maintaining strong communication throughout the support process.

Qualifications

• Strong customer service and professional demeanor when supporting users.
• Excellent written and verbal communication skills.
• Ability to learn quickly in a fast-paced technical environment.
• Excitement and curiosity for technology and IT support.

Responsibilities

• Provide help desk support by handling Tier 1 tickets including password resets, basic network troubleshooting, and system troubleshooting.
• Manage an average of 10–15 support tickets per day while maintaining excellent customer service.
• Communicate effectively with end users to diagnose and resolve technical issues promptly.
• Escalate more advanced technical issues to senior engineering staff when appropriate.

Skills

Customer service

Communication skills

Fast learner

IT support

Microsoft 365

Education

CompTIA A+ Certification

Tools

Microsoft 365

Job description

Commtech, a New Charter Technologies company, is seeking an IT Support Technician in Harahan, LA (onsite) to provide responsive Tier 1 support and deliver quality end-user service for client environments. This is a full-time, 35-hours-per-week role.

You will work with end users, internal engineering teams, and client stakeholders to resolve Tier 1 technical issues using Microsoft 365 and basic networking tools, while maintaining strong communication throughout the support process.