IT Support Technician

CommTech; Harahan, Northern (LA, KY); Hybride; USD 36 000 - 44 000; Plein temps

Avantages offerts par ce poste

Health benefits

Vision and dental

401k savings plan

Paid time off

Résumé du poste

CommTech in Harahan, LA is hiring an IT Support Technician to provide Tier 1 end-user support using Microsoft 365 and basic networking tools. This onsite role reports to the internal engineering team and requires clear communication with non-technical users.

The position is full-time at 35 hours per week with a starting salary around $40,000, plus benefits including health, dental, vision, 401k, and paid time off. Equal opportunity employer.

Qualifications

• Strong customer service and professional communication skills.
• Ability to learn quickly in a fast-paced IT environment.
• Interest in technology and IT support; MSP experience preferred.

Responsabilités

• Provide Tier 1 help desk support with password resets and basic troubleshooting.
• Handle 10–15 support tickets per day with strong customer service.
• Escalate complex issues to senior engineering staff when needed.

Connaissances

Customer service

Communication

Learn quickly

Curiosity for technology

Formation

CompTIA A+ Certification

Outils

Microsoft 365 (O365)

Description du poste

## IT Support TechnicianApply: CommTech LA - Metairie: Full time: Posted 5 Days Ago: JR0939*Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.*Commtech, a New Charter Technologies company, is one of the most trusted and experienced names in IT services in the Gulf South. Our success is built on providing fast, simple and quality solutions and managing both routine day-to-day operations and maintenance as well as more complicated, enterprise-level projects through the culture of “partnering with customers”. We offer a culture built on the principles of integrity, teamwork, quality, contribution, and growth.IT Support Technician At Commtech, a New Charter Company, we are seeking an IT Support Technician in Harahan, LA (in other companies this person could hold the title of Service Desk Specialist, Technical Support Engineer, Help Desk Support Specialist, CSR) to provide responsive technical support and deliver excellent end-user service for client environments. This is a full-time position at 35-hours-per-week. This is an onsite position based in Harahan, LA / Elmwood, LA In this role, you will work closely with end users, internal engineering teams, and client stakeholders to resolve Tier 1 technical issues using Microsoft 365, basic networking tools, and systems while maintaining strong communication throughout the support process. To be successful in this role, you demonstrate professionalism, communicate clearly with both technical and non-technical users, and efficiently manage multiple support requests while continuing to build technical knowledge and troubleshooting skills. We understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role, we encourage you to apply. General Job Duties Include* Provide help desk support by handling Tier 1 tickets including password resets, basic network troubleshooting, and system troubleshooting* Manage an average of 10–15 support tickets per day while maintaining excellent customer service* Communicate effectively with end users to diagnose and resolve technical issues promptly* Escalate more advanced technical issues to senior engineering staff when appropriateRequired Experience* Strong customer service and professional bedside manner when supporting users* Excellent written and verbal communication skills* Ability to learn quickly in a fast-paced technical environment* Excitement and curiosity for technology and IT support Preferred Experience* Previous technical support or IT-related experience or education* CompTIA A+ Certification (or willingness to obtain)* Experience working for a Managed Service Provider (MSP) is preferred but not required* Call center or high-volume customer support experience* Experience supporting Microsoft 365 (O365) environments or other IT systems CompensationThe compensation is expected to start at $40,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above. *CommTech, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. CommTech recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.*Commtech, a New Charter Company, is one of the most trusted and experienced names in IT services in the Gulf South. Our success is built on providing fast, simple and quality solutions and managing both routine day-to-day operations and maintenance as well as more complicated, enterprise-level projects through the culture of “partnering with customers”. We offer a culture built on the principles of integrity, teamwork, quality, contribution, and growth. Benefits:* Our positions offer competitive salaries, benefits, holidays, vacation time, and 401k savings plan.* Health, vision, and dental benefits are included.* Responsible Time Off (RTO)* Performance-based incentives.* Job training & support.* Fun working environment and culture. Voted City Business Best Places to Work.* Great opportunity for advancement.