Onsite IT Support Technician — Hardware, Software & ERP

George E. Booth Co.; Greenwood (IN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Major medical, dental and vision

Paid time off

401(k) with company match

Job summary

The George E. Booth Co. is seeking an IT Helpdesk Technician for an in-person role based in Indianapolis, IN.

The candidate will support day-to-day IT operations, assist users with hardware and software, and collaborate with staff at all levels. A strong emphasis on communication and ERP software knowledge is noted. Requirements include a Bachelor’s Degree in IT (or related field) and at least two years of IT experience, plus exceptional written and verbal communication skills.

Qualifications

• ERP software knowledge is preferred.
• Bachelor’s degree in IT is a plus.
• Two years of IT experience required.

Responsibilities

• Oversee daily performance of computer systems.
• Provide assistance with hardware and software usage including printing, word processing, email, and OS.
• Set up equipment for employees and install/configure cables, OS, and software.
• Diagnose problems by consulting manuals, users, and diagnostics to provide support.
• Answer inquiries regarding software/hardware operation and resolve problems.
• Install and perform minor repairs to hardware, software, or peripherals.
• Confer with staff and management to determine requirements for new systems or changes.
• Enter commands and monitor systems to verify correct operation and detect errors.
• Maintain records of data transactions, problems, and remedial actions or installations.
• Develop training materials or train users on hardware or software usage.
• Undertake other duties as assigned by supervision.

Skills

ERP software knowledge

Excellent communication

Attention to detail

Interpersonal communication

Education

Bachelor's Degree in IT

Tools

ERP software

Job description

The George E. Booth Co. is seeking an IT Helpdesk Technician for an in-person role based in Indianapolis, IN.

The candidate will support day-to-day IT operations, assist users with hardware and software, and collaborate with staff at all levels. A strong emphasis on communication and ERP software knowledge is noted. Requirements include a Bachelor’s Degree in IT (or related field) and at least two years of IT experience, plus exceptional written and verbal communication skills.