IT Helpdesk Technician

Kaizen Lab Inc.; Greenwood (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Job summary

The George E. Booth Co. in Indianapolis, IN is seeking an IT Helpdesk Technician to support day-to-day technical issues for a growing industrial automation sales team.

This in-person role requires excellent verbal and written communication, ERP software knowledge, strong attention to detail, and the ability to interface with staff at all levels while providing hardware and software support, system setup, diagnostics, and user training.

Qualifications

• Bachelor’s degree in IT or a technically related field is a plus.
• At least two years of IT experience in a corporate environment.
• Excellent verbal and written communication with ability to simplify complex concepts.
• Experience with ERP software and familiarity with hardware/software troubleshooting.

Responsibilities

• Oversee daily performance of computer systems.
• Provide assistance with use of computer hardware and software, including printing, word processing, email, and OS.
• Set up equipment for employees’ use, ensuring proper installation.
• Diagnose and resolve problems or provide technical support.
• Answer inquiries regarding software and hardware operation to resolve issues.
• Install and perform minor repairs to hardware, software, or peripherals.
• Confer with staff to establish requirements for new systems or modifications.
• Enter commands and observe systems to verify correct operations.
• Maintain records of data communications and installation activities.
• Develop training materials or train users in proper use of hardware or software.
• All other duties as assigned by supervision.

Skills

ERP software knowledge

Communication skills

Attention to detail

Interpersonal skills

Education

Bachelor’s degree in IT or related field

Job description

The George E. Booth Co. is a family-owned andoperated industrial automation sales company looking to hire their nextfull-time IT Helpdesk Technician.

The George E. Booth Co.is amajor distributor of process instrumentation products and related services tocustomers in Illinois, Indiana, Kentucky, Ohio, and Tennessee. Founded in1963, George E. Booth Sr. recognized that there would be a natural evolution inthe development of products for the industrial instrumentation processfield.

In addition to excellent communication skills,written and verbally, the ideal candidate will have ERP software knowledge strong attention to detail,and the ability to interface with individuals at all levels within theorganization. The IT Helpdesk Technician will beresponsible for assisting the IT department and company users with day-to-daytechnical support on both hardware and software. This is an in person position located in Indianapolis, IN. All candidates mustbe legally authorized to work in the United States.

Responsibilities:

1. Oversee dailyperformance of computer systems.
2. May provideassistance concerning the use of computer hardware and software, includingprinting, installation, word processing, electronic mail, and operating system.
3. Set upequipment for employees’ use, performing or ensuring proper installation ofcables, operating systems, and appropriate software.
4. Attaintechnical manuals, confer with users, or conduct computer diagnostics toinvestigate and resolve problems or to provide technical assistance andsupport.
5. Answer userinquiries regarding computer software and hardware operation to resolveproblems.
6. Install andperform minor repairs to hardware, software, or peripheral equipment, followingdesign or installation specifications.
7. Confer withstaff, users, and management to establish requirements for new systems ormodifications.
8. Entercommands and observe systems functioning to verify correct operations anddetect errors.
9. Maintainrecords of daily data communication transactions, problems and remedial actionstaken or installation activities.
10. Developtraining materials and procedures, or train users in the proper use of hardwareor software.
11. All otherduties as assigned by supervision.

Requirements:

• Bachelor’s Degree in IT or a technically relatedfield is a plus.
• At least two years’ related experience in companyinformation technology
• Excellent verbal and written communication skillswith the ability to translate complex concepts into easily understood language.
• Ability to use software suites, presentationsoftware, spreadsheets, and collaboration tools.
• Attention to details, organizational aptitude, andsuperior interaction skills necessary.

Benefits:

Full benefits package includes major medical, dentaland vision with paid-time off and matching 401(k).