IT Helpdesk Technician

George E. Booth Co.; Greenwood (IN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Major medical, dental and vision

Paid time off

401(k) with company match

Job summary

The George E. Booth Co. is seeking an IT Helpdesk Technician for an in-person role based in Indianapolis, IN.

The candidate will support day-to-day IT operations, assist users with hardware and software, and collaborate with staff at all levels. A strong emphasis on communication and ERP software knowledge is noted. Requirements include a Bachelor’s Degree in IT (or related field) and at least two years of IT experience, plus exceptional written and verbal communication skills.

Qualifications

• ERP software knowledge is preferred.
• Bachelor’s degree in IT is a plus.
• Two years of IT experience required.

Responsibilities

• Oversee daily performance of computer systems.
• Provide assistance with hardware and software usage including printing, word processing, email, and OS.
• Set up equipment for employees and install/configure cables, OS, and software.
• Diagnose problems by consulting manuals, users, and diagnostics to provide support.
• Answer inquiries regarding software/hardware operation and resolve problems.
• Install and perform minor repairs to hardware, software, or peripherals.
• Confer with staff and management to determine requirements for new systems or changes.
• Enter commands and monitor systems to verify correct operation and detect errors.
• Maintain records of data transactions, problems, and remedial actions or installations.
• Develop training materials or train users on hardware or software usage.
• Undertake other duties as assigned by supervision.

Skills

ERP software knowledge

Excellent communication

Attention to detail

Interpersonal communication

Education

Bachelor's Degree in IT

Tools

ERP software

Job description

The George E. Booth Co. is a family-owned andoperated industrial automation sales company looking to hire their nextfull-time IT Helpdesk Technician.

The George E. Booth Co.is amajor distributor of process instrumentation products and related services tocustomers in Illinois, Indiana, Kentucky, Ohio, and Tennessee. Founded in1963, George E. Booth Sr. recognized that there would be a natural evolution inthe development of products for the industrial instrumentation processfield.

In addition to excellent communication skills,written and verbally, the ideal candidate will have ERP software knowledge strong attention to detail,and the ability to interface with individuals at all levels within theorganization. The IT Helpdesk Technician will beresponsible for assisting the IT department and company users with day-to-daytechnical support on both hardware and software. This is an in person position located in Indianapolis, IN. All candidates mustbe legally authorized to work in the United States.

Responsibilities:

• 1. Oversee dailyperformance of computer systems.
• 2. May provide assistance concerning the use of computer hardware and software, includingprinting, installation, word processing, electronic mail, and operating system.
• 3. Set upequipment for employees’ use, performing or ensuring proper installation ofcables, operating systems, and appropriate software.
• 4. Attaintechnical manuals, confer with users, or conduct computer diagnostics toinvestigate and resolve problems or to provide technical assistance andsupport.
• 5. Answer userinquiries regarding computer software and hardware operation to resolveproblems.
• 6. Install andperform minor repairs to hardware, software, or peripheral equipment, followingdesign or installation specifications.
• 7. Confer withstaff, users, and management to establish requirements for new systems ormodifications.
• 8. Entercommands and observe systems functioning to verify correct operations anddetect errors.
• 9. Maintainrecords of daily data communication transactions, problems and remedial actionstaken or installation activities.
• 10. Developtraining materials and procedures, or train users in the proper use of hardwareor software.
• 11. All otherduties as assigned by supervision.

Requirements:

• Bachelor’s Degree in IT or a technically relatedfield is a plus.
• At least two years’ related experience in companyinformation technology
• Excellent verbal and written communication skillswith the ability to translate complex concepts into easily understood language.
• Ability to use software suites, presentationsoftware, spreadsheets, and collaboration tools.
• Attention to details, organizational aptitude, andsuperior interaction skills necessary.

Benefits:

• Full benefits package includes major medical, dentaland vision with paid-time off and matching 401(k).