On-Site IT Helpdesk Technician — Hardware/Software Support

Kaizen Lab Inc.; Greenwood (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Job summary

The George E. Booth Co. in Indianapolis, IN is seeking an IT Helpdesk Technician to support day-to-day technical issues for a growing industrial automation sales team.

This in-person role requires excellent verbal and written communication, ERP software knowledge, strong attention to detail, and the ability to interface with staff at all levels while providing hardware and software support, system setup, diagnostics, and user training.

Qualifications

• Bachelor’s degree in IT or a technically related field is a plus.
• At least two years of IT experience in a corporate environment.
• Excellent verbal and written communication with ability to simplify complex concepts.
• Experience with ERP software and familiarity with hardware/software troubleshooting.

Responsibilities

• Oversee daily performance of computer systems.
• Provide assistance with use of computer hardware and software, including printing, word processing, email, and OS.
• Set up equipment for employees’ use, ensuring proper installation.
• Diagnose and resolve problems or provide technical support.
• Answer inquiries regarding software and hardware operation to resolve issues.
• Install and perform minor repairs to hardware, software, or peripherals.
• Confer with staff to establish requirements for new systems or modifications.
• Enter commands and observe systems to verify correct operations.
• Maintain records of data communications and installation activities.
• Develop training materials or train users in proper use of hardware or software.
• All other duties as assigned by supervision.

Skills

ERP software knowledge

Communication skills

Attention to detail

Interpersonal skills

Education

Bachelor’s degree in IT or related field

Job description

The George E. Booth Co. in Indianapolis, IN is seeking an IT Helpdesk Technician to support day-to-day technical issues for a growing industrial automation sales team.

This in-person role requires excellent verbal and written communication, ERP software knowledge, strong attention to detail, and the ability to interface with staff at all levels while providing hardware and software support, system setup, diagnostics, and user training.