Desktop Support Technician

Eis group usa; Maryland; On-site; USD 42,000 - 65,000; Full time

Job summary

EIS Groups in Maryland is seeking a Desktop Support Technician to join our Information Technology team for onsite work. You will diagnose and resolve hardware, software, networking, and connectivity issues while maintaining a secure IT environment and delivering excellent customer service.

The ideal candidate has an Associate's degree in IT or Computer Science, a Bachelor's degree preferred, and proven experience in desktop support, with familiarity in TeamViewer or similar tools to provide

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field required.
• Bachelor's degree in a related discipline is strongly preferred.
• Previous experience as a Desktop Support Technician or similar IT position.
• Strong knowledge of computer hardware, operating systems, networking, and troubleshooting.
• Experience installing, configuring, upgrading, and maintaining computers and related equipment.
• Familiarity with TeamViewer or comparable remote-support platforms.
• Ability to provide onsite and remote technical support.

Responsibilities

• Provide hands-on onsite technical support to EIS Groups employees.
• Receive, document, prioritize, and resolve hardware and software support requests.
• Diagnose and troubleshoot desktop, laptop, printer, network, and connectivity issues.
• Configure and deploy new computers, routers, modems, peripherals, and other IT equipment.
• Install, configure, update, and maintain operating systems and business applications.
• Perform routine inspections, maintenance, upgrades, and repairs of IT equipment and installations.
• Provide onsite and remote technical assistance when required.
• Assist employees with software, hardware, account-access, and connectivity issues.

Skills

Onsite technical support

Remote technical support

Hardware and software troubleshooting

Networking basics

Customer service skills

Diagnostic skills

Strong communication

Education

Associate's degree in Information Technology, Computer Science, or related field

Bachelor's degree in related discipline strongly preferred

Tools

TeamViewer

Job description

EIS Groups is seeking a solution-focused and customer-oriented Desktop Support Technician to join our Information Technology team in an onsite capacity. This position is ideal for an IT professional who enjoys hands-on troubleshooting, working directly with employees, and ensuring technology operates efficiently across the organization.

As a Desktop Support Technician at EIS Groups, you will serve as an important point of contact for employees experiencing technical issues. You will diagnose and resolve hardware, software, networking, and connectivity problems while helping maintain a reliable and secure IT environment.

Your Role at EIS Groups

You will work closely with employees and internal IT teams to provide timely, professional, and effective technical support. The successful candidate will combine strong technical knowledge with excellent communication and customer-service skills.

Key Responsibilities

• Provide hands-on onsite technical support to EIS Groups employees.
• Receive, document, prioritize, and resolve hardware and software support requests.
• Diagnose and troubleshoot desktop, laptop, printer, network, and connectivity issues.
• Configure and deploy new computers, routers, modems, peripherals, and other IT equipment.
• Install, configure, update, and maintain operating systems and business applications.
• Perform routine inspections, maintenance, upgrades, and repairs of IT equipment and installations.
• Provide onsite and remote technical assistance when required.
• Assist employees with software, hardware, account-access, and connectivity issues.

Qualifications & Requirements

The ideal candidate will have:

• An Associate's degree in Information Technology, Computer Science, or a related field.
• A Bachelor's degree in a related discipline is strongly preferred.
• Previous experience as a Desktop Support Technician, IT Support Specialist, Help Desk Technician, or similar IT position.
• Strong knowledge of computer hardware, operating systems, networking, and technical troubleshooting.
• Experience installing, configuring, upgrading, and maintaining computers and related equipment.
• Familiarity with TeamViewer or comparable remote-support platforms.
• Ability to provide effective onsite and remote technical support.
• Strong diagnostic, troubleshooting, installation, and problem-solving.