Onsite IT Support Technician for Education Networks

Corebts

Manorville (NY)

On-site

USD 52,000 - 76,000

Full time

6 days ago

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Benefits offered by this job

Healthcare option $0

Health Savings Account contributions

401(k) plus company match

Professional Development funds

Flexible Time Off

11 company holidays

Parental/Caregiver Leave

Progyny fertility benefits

Dental and Vision Insurance

Life/AD&D

Short/Long term disability

Job summary

NRI North America is seeking a Computer Support Technician to join the professional services team. This role is onsite five days a week in Suffolk County, NY, with travel between school district sites throughout the day.

You respond to help desk tickets, diagnose hardware and software issues, and configure computers and peripherals for new and existing users while maintaining accurate records and knowledge base articles.

Qualifications

Associate’s degree in information technology, computer science, or a related field.
1–3 years of IT support experience.
Industry certifications such as CompTIA A+, ITIL are a plus.

Responsibilities

Respond to help desk tickets and assist users with hardware and software issues.
Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
Set up and configure computers, peripherals, and software for new and existing users.
Perform regular maintenance and updates on systems and software to ensure performance and security.
Maintain records of support requests and inventory; update knowledge base articles.
Assist in monitoring and maintaining network infrastructure including routers, switches, and access points.
Provide training and support to users on new software and technologies.
Collaborate with IT team on projects, upgrades, and system improvements.