IT Support Specialist

Lever, Inc.; Manorville (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Savings Account

401(k) match

Parental/Caregiver Leave

Dental and Vision Insurance

Job summary

NRI North America is seeking a Computer Support Technician to join our professional services team, providing onsite IT support across school districts in Suffolk County, NY. This full-time role involves travel between sites and requires a presence on site five days a week.

You will respond to help desk tickets, diagnose and fix hardware/software issues on Windows and macOS, assist with network components, and help keep records and knowledge base up to date while collaborating with the IT team.

Qualifications

• Associate’s degree in IT, Computer Science or related field.
• 1–3 years IT support experience.
• Proficiency in troubleshooting hardware & software (Windows/macOS).
• Knowledge of TCP/IP, DHCP, DNS networking concepts.
• Excellent communication and customer service skills.

Responsibilities

• Respond to help desk tickets and assist users with hardware and software issues.
• Diagnose and resolve problems related to computers, printers, network connectivity, and IT equipment.
• Set up and configure computers, peripherals, and software for new and existing users.
• Maintain records of support requests and inventory; update knowledge base.
• Monitor and maintain network infrastructure including routers, switches, and access points.
• Provide training and support on new software and technologies.
• Collaborate with IT team on projects, upgrades, and system improvements.

Skills

Troubleshooting hardware & software (W

Customer-focused communication

Independent & collaborative work

Education

Associate’s degree in Information Technology or related field

Tools

CompTIA A+

ITIL

Job description

NRI North America is looking for a qualified Computer Support Technician to join our professional services team that provides onsite support at school districts in Suffolk County. This is a full-time opportunity that will be onsite 5 days per week and require travel between various sites throughout the day.

Responsibilities

• Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
• Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
• Set up and configure computers, peripherals, and software applications for new and existing users.
• Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.
• Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.
• Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
• Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.
• Work closely with other IT team members on projects, upgrades, and system improvements

Required Knowledge, Skills, and Abilities

• Associate’s degree in information technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or a related role.
• Strong understanding of computer systems, mobile devices, and other technology products.
• Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
• Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work both independently and collaboratively in a team environment.
• Industry certifications such as CompTIA A+, ITIL, etc.

Benefits - You'll love working at NRI not just for the usual benefits, but for our environment and culture!

• You’ll work with a great group of people in a highly collaborative team and results oriented atmosphere
• You’ll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
• You’ll work with large, sophisticated, and progressive clients throughout North America
• We provide a comprehensive benefits program including: $0 Healthcare option, company contribution to Health Savings Account with enrollment in a qualifying plan, 401(k) plus company match, Professional Development funds, Flexible Time Off (FTO) plus 11 company holidays, 4 weeks Parental/Caregiver Leave, company paid family building/fertility benefits through Progyny, Dental and Vision Insurance, and company paid Life/AD&D, short term and long term disability insurance.

$18 - $22 an hour

Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.

NRI North America will accept applications on an ongoing basis.

NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [e-mail].