End User Support Technician

Insight Global; Austin (TX); On-site; USD 52,000 - 80,000; Full time

Job summary

Insight Global is seeking an onsite desktop support and field services technician to support employees at assigned clinics and office locations. You will be the primary IT contact for these sites, resolving hardware, software, network, and application issues while delivering excellent customer service.

Daily site visits, calls, emails, and ticket responses are expected. You will troubleshoot escalated issues, support workstations, printers, and related peripherals, deploy and image hardware,

Qualifications

• 2+ years of computer/hardware/software maintenance experience.
• Familiar with: Microsoft Windows systems
• Active Directory Ticketing Systems
• Microsoft Office (Excel, Outlook, Word)

Responsibilities

• Provide onsite daily support through site visits, phone calls, emails, and ticket responses.
• Troubleshoot and resolve escalated technical issues across facilities.
• Deploy, image, install, and maintain hardware and software.
• Add and manage computers in Active Directory.
• Support Microsoft Windows operating systems and end-user applications.
• Verify network connectivity and troubleshoot connectivity issues.
• Maintain ticket documentation and ensure issues are resolved within SLAs.

Skills

Customer service

Troubleshooting

Ticketing systems

End-user support

Tools

Active Directory

Windows OS

Microsoft Office

Job description

This role is an onsite desktop support and field services technician role. Supporting employees at assigned clinics and office locations. The person acts as the primary IT contact for those sites, helping resolve hardware, software, network, and application issues while providing excellent customer service. The role reports to the User Support Supervisor. Provide daily support through site visits, phone calls, emails, and ticket responses.

Troubleshoot and resolve escalated technical issues across all facilities. Support workstations, laptops, printers, scanners, docking stations, and more.

Deploy, image, install, and maintain hardware and software. Add and manage computers in Active Directory. Support Microsoft Windows operating systems and end-user applications. Verify network connectivity and troubleshoot connectivity issues. Maintain ticket documentation and ensure issues are resolved within service-level expectations.

REQUIRED SKILLS AND EXPERIENCE

• 2+ years of computer/hardware/software maintenance experience.
• Familiar with:
• Microsoft Windows systems
• Active Directory Ticketing Systems
• Microsoft Office (Excel, Outlook, Word)

This role is set to start Dec 1st - will move quickly!