Onsite IT Support Technician - End-User & Local Infra

A.P. Moller - Maersk; Town of Charlotte (NY); On-site; USD 40,000 - 45,000; Full time

Job summary

Maersk in Charlotte, NC is seeking an IT Support Technician to provide hands-on technical support, maintain workplace technology, and support local infrastructure, delivering an excellent end-user experience. This onsite role collaborates with the Global Service Desk and vendors, reporting to the Area IT Lead.

The position offers exposure to modern workplace solutions (e.g., Microsoft Copilot) and IT projects, strengthening technical and professional skills in a customer-focused environment.

Qualifications

• Experience providing onsite IT support in a corporate environment.
• Strong knowledge of Windows 11, Microsoft 365, and end-user device troubleshooting.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).

Responsibilities

• Provide onsite technical support for incidents and service requests.
• Support laptops, desktops, printers, mobile devices, meeting room tech.
• Deliver high‑quality support for Microsoft 365 and Windows environments.
• Manage hardware lifecycle: deployment, inventory, refresh, repair, and decommissioning.
• Assist with basic networking and local infrastructure troubleshooting.
• Support IT deployments, office moves, and local IT projects.
• Provide professional support to employees at all levels, including executive and VIPs.

Skills

Onsite IT support

Windows 11

Microsoft 365

Networking fundamentals

Customer service

Education

Relevant technical education, ITIL knowledge

Tools

Microsoft Copilot

Job description

Maersk in Charlotte, NC is seeking an IT Support Technician to provide hands-on technical support, maintain workplace technology, and support local infrastructure, delivering an excellent end-user experience. This onsite role collaborates with the Global Service Desk and vendors, reporting to the Area IT Lead.

The position offers exposure to modern workplace solutions (e.g., Microsoft Copilot) and IT projects, strengthening technical and professional skills in a customer-focused environment.