Onsite IT Support Technician - End-User Experience

Socket.dev; Charlotte (NC); On-site; USD 40,000 - 45,000; Full time

Job summary

Maersk in Charlotte, NC is seeking an IT Support Technician to join the North America IT team onsite. You will provide hands-on technical support to employees, maintain workplace technology, and assist with local infrastructure to ensure a reliable end-user experience.

In this role you will collaborate with the Global Service Desk and vendors, manage hardware lifecycles, support Microsoft 365 and Windows environments, and assist with office moves and IT projects while communicating clearly with

Qualifications

• Experience providing onsite IT support in a corporate environment.
• Strong knowledge of Windows 11, Microsoft 365, desktop hardware, printers, and end-user device troubleshooting.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, LAN, cabling).
• Ability to manage multiple priorities while maintaining high service standards.
• Excellent communication and interpersonal skills for technical and non-technical users.
• Proactive, self-directed with ownership and accountability.
• Relevant technical education, ITIL knowledge, or equivalent practical experience.

Responsibilities

• Provide onsite technical support for incidents and service requests.
• Support laptops, desktops, printers, mobile devices, meeting room technology, and peripherals.
• Deliver high-quality support for Microsoft 365, Windows environments, standard applications, and workplace technology.
• Manage hardware lifecycle activities including deployment, inventory, refresh, repair coordination, and decommissioning.
• Assist with basic troubleshooting of networking, Wi-Fi, LAN connectivity, cabling, and local infrastructure components.
• Support technology deployments, office moves, upgrades, and other local IT projects.
• Provide professional support to employees at all levels, including executive and VIP stakeholders.

Skills

Onsite IT support

Customer-focused mindset

Communication skills

Problem-solving

Ownership

Education

Relevant technical education or ITIL knowledge

Tools

Windows 11

Microsoft 365

Printers & peripherals

Networking basics

Job description

Maersk in Charlotte, NC is seeking an IT Support Technician to join the North America IT team onsite. You will provide hands-on technical support to employees, maintain workplace technology, and assist with local infrastructure to ensure a reliable end-user experience.

In this role you will collaborate with the Global Service Desk and vendors, manage hardware lifecycles, support Microsoft 365 and Windows environments, and assist with office moves and IT projects while communicating clearly with