IT Support Technician

Socket.dev; Charlotte (NC); On-site; USD 40,000 - 45,000; Full time

Job summary

Maersk in Charlotte, NC is seeking an IT Support Technician to join the North America IT team onsite. You will provide hands-on technical support to employees, maintain workplace technology, and assist with local infrastructure to ensure a reliable end-user experience.

In this role you will collaborate with the Global Service Desk and vendors, manage hardware lifecycles, support Microsoft 365 and Windows environments, and assist with office moves and IT projects while communicating clearly with

Qualifications

• Experience providing onsite IT support in a corporate environment.
• Strong knowledge of Windows 11, Microsoft 365, desktop hardware, printers, and end-user device troubleshooting.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, LAN, cabling).
• Ability to manage multiple priorities while maintaining high service standards.
• Excellent communication and interpersonal skills for technical and non-technical users.
• Proactive, self-directed with ownership and accountability.
• Relevant technical education, ITIL knowledge, or equivalent practical experience.

Responsibilities

• Provide onsite technical support for incidents and service requests.
• Support laptops, desktops, printers, mobile devices, meeting room technology, and peripherals.
• Deliver high-quality support for Microsoft 365, Windows environments, standard applications, and workplace technology.
• Manage hardware lifecycle activities including deployment, inventory, refresh, repair coordination, and decommissioning.
• Assist with basic troubleshooting of networking, Wi-Fi, LAN connectivity, cabling, and local infrastructure components.
• Support technology deployments, office moves, upgrades, and other local IT projects.
• Provide professional support to employees at all levels, including executive and VIP stakeholders.

Skills

Onsite IT support

Customer-focused mindset

Communication skills

Problem-solving

Ownership

Education

Relevant technical education or ITIL knowledge

Tools

Windows 11

Microsoft 365

Printers & peripherals

Networking basics

Job description

About the role

At Maersk, we are looking for an IT Support Technician to join our North America IT team in Charlotte, NC. In this onsite role, you will provide hands‑on technical support to employees, maintain workplace technology, support local infrastructure, and help deliver an excellent end‑user experience. You will work closely with the Global Service Desk, remote support teams, vendors, and business stakeholders while acting as a trusted local technology partner. The role reports to the Area IT Lead.

What We offer

• Work in a global technology environment supporting critical business operations across Maersk.
• Collaborate with regional and global IT teams while gaining exposure to workplace technology, infrastructure support, and technology projects.
• Contribute to continuous improvement initiatives and the adoption of modern workplace solutions, including Microsoft Copilot and approved AI tools.
• Build your technical and professional skills in a customer‑focused environment that values ownership, collaboration, and learning.

Key Responsibilities

• Provide onsite technical support for incidents and service requests requiring physical intervention.
• Support laptops, desktops, printers, mobile devices, meeting room technology, and related peripherals.
• Deliver high‑quality support for Microsoft 365, Windows environments, standard applications, and workplace technology.
• Manage hardware lifecycle activities, including deployment, inventory management, refresh, repair coordination, and decommissioning.
• Assist with basic troubleshooting of networking, Wi‑Fi, LAN connectivity, cabling, and local infrastructure components.
• Support technology deployments, office moves, upgrades, and other local IT projects.
• Provide professional support to employees at all levels, including executive and VIP stakeholders, while ensuring clear communication and follow‑through.

Who we are looking for

We encourage candidates to apply even if they do not meet every qualification listed below. We value potential, learning agility, and a strong customer‑focused mindset.

• Experience providing onsite IT support, workplace technology support, or infrastructure support within a corporate environment.
• Strong knowledge of Windows 11, Microsoft 365, desktop hardware, printers, and end‑user device troubleshooting.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi‑Fi, LAN, and structured cabling.
• Ability to manage multiple priorities while maintaining high service standards and meeting agreed service levels.
• Excellent communication and interpersonal skills, with the ability to support both technical and non‑technical users.
• A proactive, self‑directed approach with strong ownership, accountability, and problem‑solving skills.
• Relevant technical education, certifications, ITIL knowledge, or equivalent practical experience are considered an advantage.

Salary and terms

• Job Type: Full-Time
• Location: Charlotte, North Carolina, United States
• Reporting Line: Area IT Lead
• Compensation: USD $29.00 to $33.00 per hour

Actual compensation will be determined based on factors such as experience, skills, knowledge, and qualifications relevant to the role.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].