IT Support Specialist – Call Center Tech

Spectrum; Overland Park (KS); On-site; USD 42,000 - 66,000; Full time

Job summary

Spectrum is seeking a Technical Specialist I to troubleshoot hardware and software, manage system upgrades, and ensure smooth operation of call center technology. You will deploy and maintain PCs, monitors, and peripherals, and support VoIP and Webex calling systems to help agents perform at their best.

The ideal candidate has 1+ year IT or customer service experience, an Associate Degree in IT/CS or related field, and the ability to work with users locally and remotely while following

Qualifications

• Experience: 1+ year in IT or customer service
• Associate degree in Information Technology, Computer Science or related field, or equivalent experience
• Ability to work with users locally and remotely; follow defined procedures
• Proficient in installing, repairing and troubleshooting Windows-based PC hardware and components

Responsibilities

• Troubleshoot hardware and software issues in a fast-paced call center environment
• Deploy and maintain PCs, monitors, and peripheral devices
• Support VoIP and Webex calling systems
• Improve asset management and compliance with cross-functional teams
• Provide high-quality IT support to ensure call center agents operate effectively

Skills

Windows proficiency

Microsoft Office

Hardware troubleshooting

PC deployment

Customer service

Education

Associate degree in IT/CS or related field

Tools

Windows OS

MS Office

Job description

Spectrum is seeking a Technical Specialist I to troubleshoot hardware and software, manage system upgrades, and ensure smooth operation of call center technology. You will deploy and maintain PCs, monitors, and peripherals, and support VoIP and Webex calling systems to help agents perform at their best.

The ideal candidate has 1+ year IT or customer service experience, an Associate Degree in IT/CS or related field, and the ability to work with users locally and remotely while following