Onsite IT Support Tech II - Windows Pro (Valencia, CA)

Shield HealthCare - Medical Supplies for Care at Home Since 1957; Santa Clarita (CA); On-site; USD 39,000 - 50,000; Full time

Job summary

Shield HealthCare in Valencia, CA seeks an IT Support Technician II to deliver frontline Help Desk support for Windows environments. This role requires 4+ years in similar settings, with onsite attendance and no remote option.

You will troubleshoot hardware, software, and access issues, manage user accounts, and coordinate with IT Security. You’ll document incidents, assist with onboarding/offboarding, and contribute to reliability through routine updates, backups, and knowledge sharing.

Qualifications

• 4 years’ experience in a hands-on Help Desk role supporting Windows PC issues.
• Strong knowledge of Windows 11, MS Office 365, Microsoft Exchange, basic networking.
• AS/400 experience is a plus.
• Excellent communication and customer service skills.

Responsibilities

• Provide tier 1 and tier 2 level support for end users including hardware, software, and access issues.
• Assist users with system lockouts, onboarding and offboarding processes, deployments, and reconciling hardware.
• Investigate and document complex technical issues escalated by Level 1 support.
• Install, configure, and maintain computer systems and peripherals.
• Manage user accounts, permissions, and access rights across systems.
• Build and maintain knowledge of user-facing systems to ensure high-quality support.
• Maintain system updates, patches, and software installations.
• Document and track support requests and resolutions using the ticketing system.
• Collaborate with IT team to resolve recurring issues and improve processes.
• Perform regular backups, monitor systems, and test conference room tech.

Skills

Problem solving

Communication

Teamwork

Multitasking

Education

Associate or Bachelor's Degree in Computer Science/IT

Tools

Windows 11

MS Office 365

Microsoft Exchange

AS/400

Job description

Shield HealthCare in Valencia, CA seeks an IT Support Technician II to deliver frontline Help Desk support for Windows environments. This role requires 4+ years in similar settings, with onsite attendance and no remote option.

You will troubleshoot hardware, software, and access issues, manage user accounts, and coordinate with IT Security. You’ll document incidents, assist with onboarding/offboarding, and contribute to reliability through routine updates, backups, and knowledge sharing.