Onsite IT Support Specialist — Windows & Networking

Advanced Energy; Fort Collins (CO); On-site; USD 74,776,000 - 97,424,000; Full time

Benefits offered by this job

Medical plans

Disability & life insurance

401(k)

Tuition reimbursement

Vacation & holidays

Parental leave

Volunteer time off

Stock purchase plan

Job summary

Advanced Energy in Fort Collins, CO is seeking a Sr IT Site Support Specialist to install, configure, support, and maintain Microsoft Windows server/desktop infrastructure. You will troubleshoot escalated server, software, and hardware issues and implement upgrades or repairs.

You will perform daily desktop/laptop administration, manage security and passwords, and provide excellent end-user support across our Windows environment.

Qualifications

• Excellent customer service skills.
• Knowledge of PC hardware and peripherals.
• Advance knowledge of Windows 10, and TCP/IP networking.
• Proficiency in Active Directory, Office 365, networking concepts, anti-virus and security tools and PC hardware and software troubleshooting skills.
• Excellent interpersonal, communication and organization skills.
• Ability to work independently and communicate effectively with users and coworkers.
• Strong project management skills, ability to set priorities and meet deadlines with flexibility.
• Problem solving – identify and resolve problems in a timely manner, gather and analyze information skillfully.
• Ability to evaluate information and exercise good judgment in making decisions.

Responsibilities

• Performs day-to-day desktop/laptop and network administration duties to include installing, configuring, and troubleshooting desktop systems, printers, and peripherals in mixed Microsoft Windows environment.
• Maintain passwords, data integrity, and file system security for the desktop environment.
• Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem.
• Configure wireless devices for connectivity to corporate exchange email.
• Works on software installation, update, and configuration as directed by ticketing system and Help Desk Supervisor and Manager.
• Works independently on imaging, configuration, and placement of new PCs.
• Assists in maintaining and updating support information such as the PC Support Queue, PC inventory, Assets, PC loaners, etc. as directed by Help Desk Supervisor.
• Maintain phone systems
• Conduct training designed to educate computer users about basic and specialized applications throughout the organization
• Works with Help Desk Manager and Helpdesk Outsourcer to determine daily/weekly priorities and to troubleshoot advanced technical problems
• Tests new software and operating systems and makes recommendations on deployments
• Participate in projects to improve the end user computing experience
• Directs advanced technical problems to the appropriate resource when necessary
• Be responsible for after-hours support

Skills

Customer service

PC hardware

Windows 10

Active Directory

Office 365

Networking

Security tools

Troubleshooting

Communication

Organization

Independent work

Project management

Problem solving

Education

Associates degree in Computer Information Systems

Tools

VPN

VPN client

Imaging software

Job description

Advanced Energy in Fort Collins, CO is seeking a Sr IT Site Support Specialist to install, configure, support, and maintain Microsoft Windows server/desktop infrastructure. You will troubleshoot escalated server, software, and hardware issues and implement upgrades or repairs.

You will perform daily desktop/laptop administration, manage security and passwords, and provide excellent end-user support across our Windows environment.