End-User IT Support Specialist — Windows & O365

CDW; Denver (CO); On-site; USD 30,000 - 39,000; Part time

Job summary

CDW is seeking an IT Support Technician to provide hands-on and remote support for end-user desktop devices across the Denver area. You will diagnose hardware, software, and network issues, manage tickets, and assist with printers, VPN, and MS Office issues.

The role requires strong customer service, documentation, and teamwork, with backups in a small engineering-adjacent environment where CAD tools knowledge is a plus. Standard hours 8-5, six-month contract, on-site support.

Qualifications

• Experience supporting, Outlook/Teams issues, o365 environment, Windows 10 and 11.

Responsibilities

• The IT Support Technician is skilled at identifying network issues/errors, resolving them, or escalating as appropriate.
• Maintains professional relationships with team and management and addresses support needs company-wide.
• Adept in creating/maintaining documentation to support, enforce standards, policies, and processes.
• Experience with CAD/MicroStation/Bentley/3D modeling/SolidWorks is preferred but not required.
• Couple years of support, Outlook/Teams issues, o365 environment, Windows 10 and 11.
• Hours are 8-5pm.
• Deskside support and over the phone support.
• Supporting iPhone and iPad; very few Androids, 99% iPhone.
• Ticketing system usage across local and regional tickets.
• Build machines for new hires.
• Term users.
• Equipment retrieval.
• Using Microsoft's ticketing system.
• 6 month contract hire.

Skills

End-user support

Outlook/Teams issues

O365 environment

Windows 10/11

MS Office Suite

Tools

MS Office Suite

Job description

CDW is seeking an IT Support Technician to provide hands-on and remote support for end-user desktop devices across the Denver area. You will diagnose hardware, software, and network issues, manage tickets, and assist with printers, VPN, and MS Office issues.

The role requires strong customer service, documentation, and teamwork, with backups in a small engineering-adjacent environment where CAD tools knowledge is a plus. Standard hours 8-5, six-month contract, on-site support.