On-Site PC Support Technician – Travel-Friendly

Worldwide TechServices, LLC; Fort Collins (CO); On-site; USD 28,000 - 41,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic PC Support specialist in Fort Collins to perform basic and moderately complex troubleshooting for desktops and laptops, and to interact directly with clients to address issues promptly and accurately.

Responsibilities include providing customer support for designated equipment, accepting and delivering service calls within SLAs, documenting activities, reporting in real time, and maintaining asset control and inventory per client agreements.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Technical communication

Customer service

Driver's license

Lifting 50 lbs

Repair toolkit

Education

Technical school certification

Tools

OEM Certifications

Job description

Worldwide TechServices, LLC is seeking a Dynamic PC Support specialist in Fort Collins to perform basic and moderately complex troubleshooting for desktops and laptops, and to interact directly with clients to address issues promptly and accurately.

Responsibilities include providing customer support for designated equipment, accepting and delivering service calls within SLAs, documenting activities, reporting in real time, and maintaining asset control and inventory per client agreements.