Onsite IT Support Specialist: Windows, 365 & Devices

Highline Aftermarket; McDonough (GA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Highline Warren IT is seeking an on-site IT Support Specialist to serve as the primary resource at the McDonough, GA facility. You will troubleshoot Windows, M365, printers, and mobile devices, while deploying and recovering equipment to keep facility operations running smoothly.

You will participate in broader IT activities including imaging, endpoint management, security remediation, and project deployments, collaborating with a distributed team across multiple sites.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
• 3–5 years of desktop, Service Desk, field, or onsite IT support experience.
• Experience supporting Windows 11, macOS, Microsoft 365, computers, printers, mobile devices, and common business peripherals.
• Familiarity with workstation imaging, software installation, patching, endpoint management, MFA, VPN, and basic network troubleshooting.
• Experience managing incidents and requests through an IT service-management platform.
• Strong troubleshooting, customer service, communication, documentation, and organizational skills.
• Ability to work independently as the primary onsite IT resource while collaborating with a distributed IT team.
• Ability to work in offices, warehouses, manufacturing, and other operational areas.
• Ability to deploy, move, connect, retrieve, and inventory standard workplace technology.

Responsibilities

• Serve as the first point of contact and primary onsite IT resource for the facility.
• Troubleshoot Windows, Microsoft 365 applications, mobile devices, printers, scanners, label printers, conference room technology, and approved peripherals.
• Configure, deploy, move, and recover computers and related equipment.
• Support onboarding, transfers, and separations, including equipment deployment and access provisioning.
• Maintain accurate asset records and inventory of computers, peripherals, and spare equipment.
• Coordinate warranty repairs, equipment replacements, and vendor support.
• Perform basic onsite network troubleshooting and assist Infrastructure teams with approved activities.
• Communicate outages, recurring issues, risks, and unresolved problems to IT management and facility leadership.
• Provide onsite support during critical incidents affecting facility operations.
• Maintain regular and punctual attendance at the assigned facility.
• Manage incidents and service requests through Jira Service Management.

Skills

Troubleshooting

Customer service

Communication

Documentation

Organization

Independent work

Education

Associate degree in IT or related field

Tools

Jira Service Management

Microsoft Intune

Microsoft Entra ID

Microsoft 365

Job description

Highline Warren IT is seeking an on-site IT Support Specialist to serve as the primary resource at the McDonough, GA facility. You will troubleshoot Windows, M365, printers, and mobile devices, while deploying and recovering equipment to keep facility operations running smoothly.

You will participate in broader IT activities including imaging, endpoint management, security remediation, and project deployments, collaborating with a distributed team across multiple sites.