Onsite IT Support Specialist - Privacy-Focused NY Office

cape; New York (NY); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

401(k) match

Unlimited PTO

Medical, dental, vision coverage

Parental leave

Family-forming & gender-affirming care

Job summary

Cape, America’s privacy-first mobile carrier, seeks an Onsite IT Support Specialist for our New York office. You will own the day-to-day employee IT experience from onboarding to fast resolution of support requests, and maintain hardware inventories and on-site spaces.

You’ll be the face of IT, automate provisioning during hypergrowth, manage Tier-1 resolutions against SLA, and build an asset-management system across two offices and remote workers, guiding us toward certifications like CMMC

Qualifications

• 2-3+ years of experience in IT support in a dynamic tech environment.
• Hands-on experience supporting Apple/macOS laptops; comfortable with Windows and Linux.
• Familiarity with mobile device management (e.g., Jamf).
• Experience in ticketing/helpdesk systems (e.g., Jira Service Management) with SLA work.
• Proven ability to set up and maintain conference room hardware/software.
• Comfort with Google Workspace and/or Microsoft 365 administration basics.
• Proven track record of managing IT hardware procurement and inventory.
• Strong problem-solving, communication, and customer-service skills.
• Eagerness to work on privacy and national security projects.
• May require lifting up to 25 lbs.

Responsibilities

• Be the face of IT in the NY office with hands-on support.
• Own onboarding through hypergrowth and automate provisioning to reduce setup time.
• Handle Tier-1 resolution against SLA and improve resolution time with AI workflows.
• Build and manage asset-management system for laptops, peripherals, and hardware.
• Shape Cape's physical IT presence across offices and AV systems.
• Navigate evolving vendor/tools, implement SSO/SCIM and maintain documentation.

Skills

2-3+ years IT support

Face of IT in NY office

Onboarding optimization

SLA adherence

Problem solving

Customer-service

Autonomy in ambiguous environments

Physical IT handling ( lifting 25 lbs)

Tools

Jira Service Management

Apple/macOS support

Windows & Linux familiarity

Jamf (MDM)

Google Workspace

Microsoft 365

Job description

Cape, America’s privacy-first mobile carrier, seeks an Onsite IT Support Specialist for our New York office. You will own the day-to-day employee IT experience from onboarding to fast resolution of support requests, and maintain hardware inventories and on-site spaces.

You’ll be the face of IT, automate provisioning during hypergrowth, manage Tier-1 resolutions against SLA, and build an asset-management system across two offices and remote workers, guiding us toward certifications like CMMC