Onsite IT Support Engineer, Client Services (Fri Remote)

F3 Design; New York, Northern (NY, KY); Hybrid; USD 65,000 - 80,000; Full time

Job summary

LISS Technologies is seeking a Client Services Onsite Support Engineer to join a client-facing team. The role is full-time and onsite at a single client site in New York, with Fridays remote. You will troubleshoot hardware, software, and basic system issues while delivering prompt, courteous support to end users and IT staff.

As an embedded member of the client’s team, you’ll document issues, follow SOPs, and escalate complex problems as needed. Strong communication and reliability are essential.

Qualifications

• 2–5 years of experience in helpdesk, desktop support, or technical support.
• Onsite client-site placement with remote work Fridays.
• Industry certifications are optional (e.g., CompTIA A+, CompTIA Network+, Microsoft Fundamentals).

Responsibilities

• Serve as the first point of contact for end users and IT staff seeking assistance.
• Develop familiarity with the client environment, procedures, and users.
• Coordinate with the Client Services team on escalations and reporting.
• Respond to incidents and requests via phone, email, ticketing, and in person.
• Troubleshoot basic to intermediate hardware, software, connectivity, and account access issues.
• Maintain ownership of requests with timely follow-up and clear communication.
• Document incidents and resolutions in the support system.
• Escalate unresolved issues per SOP.
• Provide clear guidance and updates to users throughout the process.
• Assist with setup, configuration, and basic maintenance of workstations and peripherals.

Skills

Customer service

Interpersonal skills

Communication

Troubleshooting

Desktop OS

Business apps

Printers

Mobile devices

Networking basics

Clear communication

Detail-oriented

Prioritization

Multi-tasking

Professionalism

Quality support

Job description

LISS Technologies is seeking a Client Services Onsite Support Engineer to join a client-facing team. The role is full-time and onsite at a single client site in New York, with Fridays remote. You will troubleshoot hardware, software, and basic system issues while delivering prompt, courteous support to end users and IT staff.

As an embedded member of the client’s team, you’ll document issues, follow SOPs, and escalate complex problems as needed. Strong communication and reliability are essential.