Onsite Desktop Support Specialist II

National Veterinary Associates, Inc.; Red Bank (NJ); In loco; USD 33.000 - 44.000; Tempo pieno

Descrizione del lavoro

National Veterinary Associates, Inc. seeks an onsite IT Helpdesk Specialist to provide end-user support for hardware, software, access, and devices. You will respond to walk-in, phone, email, and online requests and escalate vendor issues when needed.

Candidate should have experience with Windows 7/10, Windows Server, Active Directory, Group Policy, DNS/DHCP, and MS Office. Strong customer service and communication skills are essential in a fast-paced veterinary network environment.

Competenze

• Helpdesk and desktop support experience
• Experience with ITSM/ticketing systems
• Experience with Windows 7/10 and Windows Server 2012/2016
• Active Directory, Group Policy, Remote Desktop Management and Licensing, DNS and DHCP
• MS Office support (Excel, Word, PowerPoint, Outlook)
• Printer configuration and troubleshooting (Direct Connected & Networked)
• Familiarity with PC imaging software such as Acronis, Fog, Ghost
• Networking basics (switches/routers/wireless) and OSI model understanding
• Basic hardware/connectivity skills for laptops and PCs

Mansioni

• Provide onsite support for hardware, software, access, and device issues.
• Respond to walk-up, phone, email, and online requests for technical support.
• Escalate vendor-specific issues to vendors and coordinate with teams as needed.
• Create knowledge base articles for end-users to address common problems.
• Document, track, and monitor problems using ITSM tools and systems.
• Coordinate with other teams to resolve user problems and provide timely updates.

Conoscenze

Customer service

Communication

Troubleshooting

Escalation

Strumenti

Windows OS

Active Directory

DNS/DHCP

RDP

Descrizione del lavoro

National Veterinary Associates, Inc. seeks an onsite IT Helpdesk Specialist to provide end-user support for hardware, software, access, and devices. You will respond to walk-in, phone, email, and online requests and escalate vendor issues when needed.

Candidate should have experience with Windows 7/10, Windows Server, Active Directory, Group Policy, DNS/DHCP, and MS Office. Strong customer service and communication skills are essential in a fast-paced veterinary network environment.