Technical Support Specialist (Guam)

ADP, Inc.; Guam; On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical plans

401(k) plan

Paid time off

Parental leave

Disability insurance

Job summary

Akira Technologies is seeking a Technical Support Specialist to support NAVFAC Marianas with Tier 1/Tier 2 technical support, mobile device management, IT asset management, telecommunications, and day-to-day IT operations.

This onsite role supports NAVFAC CIO3 IT Office and various Guam locations, requiring an active DoD Secret clearance. The role includes developing SOPs, maintaining docs, and preparing reports and invoicing.

Qualifications

• Experience providing enterprise or government IT technical support, including Tier 1/Tier 2 helpdesk functions.
• Experience with MDM, IT asset management, telecommunications, and technical documentation.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Teams.
• Strong organizational, troubleshooting, documentation, and communication skills.
• Active DoD Secret clearance required.

Responsibilities

• Provide and document Tier 1 and Tier 2 helpdesk support, including ticket resolution, routing, and tracking in the designated enterprise ticketing system.
• Provision, configure, troubleshoot, and maintain enterprise mobile devices using MDM solutions.
• Manage IT hardware, peripherals, MFDs, and software assets throughout their lifecycle, including inventory, deployment, custody tracking, and DRMO disposal.
• Maintain telecommunications records, including phone assignments, telephone directories, and VoIP/landline service requests.
• Develop and maintain SOPs, user guides, technical documentation, and IT communications.
• Prepare spreadsheets, status reports, briefings, correspondence, and other administrative/IT reporting.
• Provide administrative and operational support to the NAVFAC CIO3 IT Office.
• Prepare accurate monthly invoicing and supporting documentation in accordance with contract requirements.
• Perform other IT-related duties as assigned.

Skills

Enterprise IT support

MDM

IT asset mgmt

Telecommunications

MS Office

DoD Secret clearance

Tools

Ticketing system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Support Specialist (Guam)

Full Time GU, GU

Salary Range: $55,000.00 To $70,000.00 Annually

Akira Technologies is seeking a Technical Support Specialist to support NAVFAC Marianas with Tier 1/Tier 2 technical support, mobile device management, IT asset management, telecommunications, and day-to-day IT operations.

This is an onsite role supporting the Naval Facilities Engineering Systems Command, Marianas in Piti and Santa Rita, Guam. Candidate will also be asked to support other NAVFAC building sites on the Naval Base Guam, Marine Corps Base Camp (Blaz, Guam), and Andersen Air Force Base. An active Secret security clearance or higher is required.

Key Responsibilities

• Provide and document Tier 1 and Tier 2 helpdesk support, including ticket resolution, routing, and tracking in the designated enterprise ticketing system.
• Provision, configure, troubleshoot, and maintain enterprise mobile devices using MDM solutions.
• Manage IT hardware, peripherals, MFDs, and software assets throughout their lifecycle, including inventory, deployment, custody tracking, and DRMO disposal.
• Maintain telecommunications records, including phone assignments, telephone directories, and VoIP/landline service requests.
• Develop and maintain SOPs, user guides, technical documentation, and IT communications.
• Prepare spreadsheets, status reports, briefings, correspondence, and other administrative/IT reporting.
• Provide administrative and operational support to the NAVFAC CIO3 IT Office.
• Prepare accurate monthly invoicing and supporting documentation in accordance with contract requirements.
• Perform other IT-related duties as assigned.

Qualifications

• Experience providing enterprise or government IT technical support, including Tier 1/Tier 2 helpdesk functions.
• Experience with MDM, IT asset management, telecommunications, and technical documentation.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Teams.
• Strong organizational, troubleshooting, documentation, and communication skills.
• Active DoD Secret clearance required.

Required Certification

Prior to onboarding, candidates must possess and maintain at least one of the following approved certifications:

• CompTIA Security+
• EC-Council Certified Network Defender (CND)
• GIAC Foundational Cybersecurity Technologies (GFACT)
• GIAC Security Essentials Certification (GSEC)

Salary Range: $55,000 to $70,000

Akira’s pay range for this position considers various factors including skills, years of experience, training, licenses, certifications, alignment with market data, and internal equity in the organization. This pay range estimate is a general guideline only and not a guarantee of compensation or salary, which Akira believes to be done in good faith in compliance with local laws. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

General Description of Benefits

Akira offers its employees multiple options for medical plans (some with Health Savings Account), dental plans, and vision coverage, and a 401(k) plan with employer match. To promote work/life balance, Akira offers paid time off, including vacation and sick time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave. We also offer short and long-term disability benefits to protect employee income in the event of sickness or injury, life insurance, accidental death and dismemberment insurance, and critical illness insurance. Akira also offers tuition, training, and certification reimbursement for professional development and career advancement.

Akira regularly reviews our total rewards package to ensure our offerings remain competitive and reflect the values and needs expressed by our employees.

Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers.

Akira is proud to be an Equal Employment Opportunity and