Onsite IT Support Specialist — End-User Training & 401k Benefits

Bass Pro Outdoor World; Ridgedale (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Bass Pro Shops in Hollister, MO is seeking an onsite IT Help Desk Technician to configure, install, repair personal computing hardware and software, and provide user training. The role supports business users and ensures applications perform optimally.

The position requires 1–3 years of related experience or relevant education, and involves on-call rotation and collaboration with help desk, network services, and other IT groups.

Qualifications

• High school diploma or equivalent required; technical training preferred.
• 1+ year certificate from college or technical school preferred.
• 1-3 years of related IT helpdesk experience or combination of education and experience.

Responsibilities

• Inspects computing equipment and configures to meet user requirements.
• Installs hardware and peripherals such as monitors, keyboards, printers, and disk drives.
• Loads software packages onto computing devices and ensures proper operation.
• Responds to inquiries and diagnoses hardware, software, and operational problems.
• Instructs users in proper use of equipment and software.
• Maintains documentation on systems, software and processes used for support.
• Participates in on-call rotation with nights, weekends, and holidays as needed.
• End-to-end user support via phone, onsite, remote tools, and VPN connections.

Skills

Windows Server 2008/2012/2016

Printer support

Office suite

Helpdesk support

Hardware support

Mobile devices

VPN/Remote access

Communication skills

Cabling

Education

High School Diploma or Equivalent

Technical certificate or diploma

Tools

PMS/Hotel/POS systems

Adobe Suites

Microsoft OS

Job description

Bass Pro Shops in Hollister, MO is seeking an onsite IT Help Desk Technician to configure, install, repair personal computing hardware and software, and provide user training. The role supports business users and ensures applications perform optimally.

The position requires 1–3 years of related experience or relevant education, and involves on-call rotation and collaboration with help desk, network services, and other IT groups.