IT Support Specialist

Bass Pro Outdoor World; Ridgedale (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Bass Pro Shops in Hollister, MO is seeking an onsite IT Help Desk Technician to configure, install, repair personal computing hardware and software, and provide user training. The role supports business users and ensures applications perform optimally.

The position requires 1–3 years of related experience or relevant education, and involves on-call rotation and collaboration with help desk, network services, and other IT groups.

Qualifications

• High school diploma or equivalent required; technical training preferred.
• 1+ year certificate from college or technical school preferred.
• 1-3 years of related IT helpdesk experience or combination of education and experience.

Responsibilities

• Inspects computing equipment and configures to meet user requirements.
• Installs hardware and peripherals such as monitors, keyboards, printers, and disk drives.
• Loads software packages onto computing devices and ensures proper operation.
• Responds to inquiries and diagnoses hardware, software, and operational problems.
• Instructs users in proper use of equipment and software.
• Maintains documentation on systems, software and processes used for support.
• Participates in on-call rotation with nights, weekends, and holidays as needed.
• End-to-end user support via phone, onsite, remote tools, and VPN connections.

Skills

Windows Server 2008/2012/2016

Printer support

Office suite

Helpdesk support

Hardware support

Mobile devices

VPN/Remote access

Communication skills

Cabling

Education

High School Diploma or Equivalent

Technical certificate or diploma

Tools

PMS/Hotel/POS systems

Adobe Suites

Microsoft OS

Job description

LOCATION:

This is an onsite position. Office is located in Hollister, MO.

POSITION SUMMARY:

Configures, installs, and repairs personal computing hardware and software systems and provides technical assistance and training to business users. Ensures all applications used to perform business functions are performing as indented and optimally.

ESSENTIAL FUNCTIONS:

• Inspects personal computing equipment and configures it to meet user requirements.
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
• Loads specified software packages such as operating systems, business applications and office programs onto computing devices.
• Responds to customer inquiries concerning systems operation and diagnoses system hardware, software, and operational problems.
• Instructs customers in proper use of equipment and software.
• Recommends or preforms minor remedial actions to correct problems.
• Coordinates and communicates activities with help desk, network services, or other information technology groups.
• Provides status updates, and completion information to manager, ticket tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Create and maintain documentation on systems, software and processes used for support.
• Replaces defective or inadequate software packages
• Refers major hardware problems to service personnel for correction.
• Understand business model, department functions and processes to offer suggestions regarding IT solutions
• Participate in on-call rotation with nights, weekends, and holidays possible.
• End to end user support will be conducted via phone calls, onsite, through remote tools and VPN connections
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• 1+ year certificate from college or technical school preferred.
• Years of experience: 1-3 years of related experience or a combination of education and experience.

KNOWLEDGE, SKILLS, AND ABILITY:

• Software/application support: Microsoft OS Server 2008, 2012 and 2016 Windows 10/11
• PMS, Hotel and POS systems installation and support
• Printer support
• Adobe Suites
• Internet browsers
• Office suite
• Cell Phones
• Tablets
• Helpdesk - call support
• Hardware support: Desktop, Laptops, Cabling, Phone systems
• Excellent verbal and written communication skills are essential
• The ability to gather and organize information using a logical and systematic process.
• Recognize patterns and relationships in complex data; examine data to identify problems and draw appropriate conclusions; present alternative solutions to problems.
• Evaluate strengths, weaknesses and results of alternative solutions and approaches to solving problems.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

TRAVEL REQUIREMENTS:

Occasional travel may be needed

PHYSICAL REQUIREMENTS:

Regularly: Computer Work, walking, sitting, standing, lifting up to 50 lbs.

Additional Physical Requirements:

While performing the duties of this Job, the employee is regularly required to stand, walk, use hands; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds, at times will need to lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals. The noise level in the work environment is usually moderate.

Full Time Benefits Summary:

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations Qualified indivi