Part-Time Tech Support Specialist (Front Line)

Bass Pro Shops; Springfield (MO); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Employee discounts

Dental/Vision insurance

401k

Job summary

Bass Pro Shops Base Camp is seeking a Part-Time TAC Outfitter to deliver frontline technical support in Springfield, MO. You will handle incident tickets, assist end users by phone, email, and chat, and contribute to knowledge base articles.

The role requires a Diploma or GED with a BS in CS preferred, plus familiarity with Microsoft Active Directory and remote management tools. Prior call center experience is desired.

Qualifications

• Diploma/GED required; BS in CS or related field preferred.
• CompTIA and ITIL certifications are preferred.
• 2 years of experience in a call center or customer service environment.

Responsibilities

• Provides front line technical support via phone, email, and chat.
• Supports password management using Active Directory and other tools.
• Maintains incident tickets and creates knowledge base articles.

Skills

Customer service

Technical troubleshooting

Omni-channel support

Education

Diploma/GED

BS in CS or related field

Tools

Microsoft Active Directory

Remote management tools

Microsoft Office

Job description

Bass Pro Shops Base Camp is seeking a Part-Time TAC Outfitter to deliver frontline technical support in Springfield, MO. You will handle incident tickets, assist end users by phone, email, and chat, and contribute to knowledge base articles.

The role requires a Diploma or GED with a BS in CS preferred, plus familiarity with Microsoft Active Directory and remote management tools. Prior call center experience is desired.