On-Site MSP IT Support Technician — Client-Focused

Technology Solutions

Tucson (AZ)

On-site

USD 45,000 - 65,000

Full time

13 hours ago

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Job summary

Technology Solutions in Tucson is seeking a motivated IT Support Technician to join our locally focused team. You will handle a broad range of client IT issues, moving issues from initial diagnosis through resolution with a focus on customer relationships and consistent follow-through.

You will support Windows workstations, Microsoft 365, Active Directory, and network services while communicating clearly with nontechnical users.

Qualifications

At least two years of professional IT support, help desk, desktop support, or systems support experience.
Strong troubleshooting skills across hardware, software, user accounts, applications, and network connectivity.
Experience supporting Windows workstations in a business environment.
Working knowledge of Microsoft 365 applications and common administrative functions.
Working familiarity with Windows Server, Active Directory, Group Policy, file permissions, DNS, and DHCP.

Responsibilities

Troubleshoot and resolve workstation, software, printing, network, mobile device, and peripheral issues.
Provide both remote and on-site technical support.
Take ownership of assigned tickets and follow issues through to resolution.
Keep clients informed throughout the troubleshooting process.
Document troubleshooting steps, system changes, and resolutions clearly and accurately.
Support Microsoft 365 applications, accounts, licensing, permissions, and common administrative tasks.
Assist with employee onboarding and offboarding, including account creation, access changes, device preparation, and documentation.