Onsite IT Support Specialist — Elevate Client Experience

RiseMe

Southfield (MI)

On-site

USD 42,000 - 54,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Short-term disability

Vacation & holidays

Volunteer time

401(k)

Growth opportunities

Job summary

Applied Innovation is seeking a Tier 1 IT Support Specialist to join our IT Service team in Southfield, MI. This onsite role provides first-line support to clients, troubleshooting and resolving technical issues with professionalism and clear communication.

The position runs Monday to Friday from 8 AM to 5 PM, with a rotating on-call schedule about 2–3 times per year after training. A comprehensive benefits package includes medical, dental and life insurance, paid vacation and holidays,

Qualifications

Strong customer service and communication skills.
Ability to troubleshoot and solve technical problems efficiently.
Basic knowledge of networking, operating systems, and common IT tools.
Ability to follow standard procedures and document work accurately.

Responsibilities

Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
Listen attentively to clients to identify and diagnose technical issues.
Provide clear, positive, and professional communication with clients.
Research and implement solutions according to established Ideal Ticket Procedures.
Route or elevate unresolved issues to appropriate IT resources.
Follow up with clients as needed to ensure issues are resolved satisfactorily.
Stay up to date on emerging software, hardware, and IT trends.
Manage time effectively under management oversight to ensure prompt resolution of issues.
Troubleshooting current workstation operating systems (Windows, Mac OS, Linux).
Supporting Microsoft Office applications, including Office 365.
Basic Active Directory administration.
On-premise Exchange support.
Configuring and troubleshooting web content filtering and anti-virus tools.
Managing DNS, DHCP, and network connectivity issues (wired and wireless).
Assisting with server administration and network storage devices.
Supporting phones and mobile devices.
Other duties as assigned.