Onsite IT Support Specialist — Desk-side & White-Glove Tech

BioCryst Pharmaceuticals, Inc.; Durham, Northern (NC, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

BioCryst Pharmaceuticals, Inc. is seeking an IT Support Specialist for the Frontier Durham office. This 100% on-site, 6‑month contract role focuses on Tier 1 desk-side support, onboarding/offboarding, and white-glove assistance for leadership and visitors.

You will resolve basic hardware/software issues, manage conference room tech, and maintain daily office technology readiness with BioCryst IT teams. On-site work five days a week is required.

Qualifications

• Associate degree in IT or equivalent experience preferred.
• 2+ years of Tier 1 deskside or service desk support in a corporate environment.
• Strong customer service mindset with clear in-person communication.
• Experience with Windows 10/11, Microsoft 365, Teams, Outlook, printers, and basic networking.
• IT certifications (CompTIA A+/Network+, Microsoft fundamentals, ITIL) preferred.

Responsibilities

• Provide on-site Tier 1 IT support for BioCryst employees at Frontier Durham.
• Troubleshoot hardware, software, network, printer, and AV issues; escalate when needed.
• Deliver white-glove support to leadership, visitors, and staff onsite.
• Assist with onboarding/offboarding, asset deployment, and room readiness checks.
• Document incidents and manage requests in the ITSM system; maintain accurate notes.

Skills

Customer service

Deskside support

Clear communication

On-site support

Problem solving

Team collaboration

Windows 10/11

Microsoft 365

Microsoft Teams

Outlook

Printers & peripherals

MFA & security basics

Education

Associate degree in Information Technology

Tools

Teams Rooms

IT Service Management system

Job description

BioCryst Pharmaceuticals, Inc. is seeking an IT Support Specialist for the Frontier Durham office. This 100% on-site, 6‑month contract role focuses on Tier 1 desk-side support, onboarding/offboarding, and white-glove assistance for leadership and visitors.

You will resolve basic hardware/software issues, manage conference room tech, and maintain daily office technology readiness with BioCryst IT teams. On-site work five days a week is required.