Onsite IT Support Specialist - Banking (Santa Clara)

Pyramid Consulting, Inc

Santa Clara (CA)

On-site

USD 34,000 - 39,000

Full time

12 days ago

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Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. seeks an IT Support Specialist for an on-site 06+ months contract in Santa Clara, CA. The role emphasizes timely incident resolution, user support, and thorough documentation in a fast-paced environment.

The candidate should have an Associate degree in IT and 2+ years of IT experience, with strong communication skills and ability to work independently with various teams. Power BI and service desk tools are part of daily tasks.

Qualifications

Associate degree in Computer Science or IT or related field.
Minimum two years of IT experience; four years preferred.
IT helpdesk/desktop support experience with strong documentation.

Responsibilities

Monitor, review, and analyze user support tickets with timely responses.
Investigate and resolve incidents and service requests within defined timelines.
Follow SOPs/BOPs when handling requests.
Manage critical incidents and escalations to appropriate teams.
Provide clear, professional, proactive communication with users.
Support documentation, process improvement, and reporting.
Maintain accurate incident and resolution records.