Sr. Business Systems Analyst

Pyramid Consulting; San Diego (CA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

A prominent IT consulting firm is seeking a Sr. Business Systems Analyst for locations including Sunnyvale and San Diego. The role involves providing end-user support and making configuration changes within systems. Candidates should have a bachelor's degree and knowledge of call center applications like ININ and Avaya. Strong interpersonal and technical communication skills are essential. This position ensures high-quality testing and user satisfaction while managing multiple projects and technical requirements.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• Knowledge of ININ, Avaya and other call center applications.
• Experience utilizing technology to complete business processes.

Responsibilities

• Provides end-user support for systems/processes.
• Makes configuration and call flow changes within ININ.
• Facilitates cross-functional meetings and presentations.

Skills

End-user support

Configuration changes

Interpersonal skills

Technical communication

Education

Bachelor's degree or equivalent relevant experience

Tools

ININ

Avaya

Job description

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings:

• Staff Augmentation
• Lifecycle IT solutions
• Application Development & Support
• Outsourced Testing
• Mobile Development and Test Automation

Job Description

Title: Sr. Business Systems Analyst

Location: Sunnyvale, CA

Duration: 6 Month

Job Description:

NOTE: Plano and San Diego are the primary locations, but will consider Mountain View, Reno, Woodland Hills and Cambridge, MA

Responsibilities:

Primary responsibilities include:

Provides end-user support for systems/processes within application domain.

Makes configuration and call flow changes within the ININ System test configuration changes to ensure quality

Facilitates cross functional meetings and persuasive presentations (verbal and written) when communicating/resolving for any of the above.

Facilitates multiple tasks and interdependencies across systems and manages the associated changes without causing significant disruption.

Partners with other technology teams across the organization to drive appropriate use of technology.

Position Overview:

The Business Analyst is responsible for configuring, testing and deploying changes to enterprise systems and applications across Intuit. Primary responsibilities include making configuration and call flow changes within the ININ system, testing these changes to ensure quality and providing support for the end user community. This position ensures systems, applications, processes and converted data have been tested according to the plans. Qualified candidates will view themselves as having an understanding of business and technical processes and communication skills, as well as an overwhelming desire for quality and attention to detail.

Typical Deliverables:

End User Support

Configuration Changes in Test & Production Environment.

System Gap analyses

Test plans and test scripts

Data migration testing and validation plans

Testing defect identification and analysis

Team/Leadership Skills

Works effectively both independently and as a member of a team

Partners with other technology teams across the organization to deliver high-quality systems and applications

Influences business process changes within their scope of responsibility

Communicates effectively to relevant levels of the business

Communicates across boundaries with peers and other project members.

Applies excellent interpersonal skills both in one-on-one situations with all levels of personnel

Communicates effectively to both technical and non-technical stakeholders.

Knows when to involve others and get help when needed.

Provides clear, effective communication regarding process changes and their impacts on the business

Technical/Functional Skills:

Bachelor s degree or equivalent relevant experience

Knowledge of ININ, Avaya and other call center applications

Knowledge of customer contact processes and how they are supported by the technology

Experience utilizing technology to complete business processes

Advanced understanding of software testing theory and practices

Basic understanding of business process principles, tools and techniques

Basic understanding of systems development lifecycles

Gets their tasks done. Produces high volumes of quality work.

Handles multiple tasks, switches priorities and focuses as needed

Additional Information

All your information will be kept confidential according to EEO guidelines.