Onsite IT Support Specialist: 365, Azure & Endpoints

The Collier Companies

Gainesville (FL)

Hybrid

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

The Collier Companies 401k match up to

Up to 24 days off first year

Logo attire provided

Medical, dental & vision insurance

Life insurance options

HRA & legal services insurance

Career growth opportunities

Industry education opportunities

Job summary

The Collier Companies is seeking an IT Support Specialist to join our on-site Information Technology team in Gainesville, FL. This role provides advanced Level II/III technical support for end users, endpoint systems, and Microsoft cloud platforms across the organization.

Ideal candidates have 3+ years of IT support experience with Microsoft 365/Azure, strong troubleshooting skills, and excellent communication. On-site, full-time position with opportunity for growth and benefits.

Qualifications

3+ years of professional IT support in a corporate or enterprise environment.
3+ years supporting Microsoft 365 and Microsoft Azure environments.
Strong knowledge of Windows 10/11, Intune / Endpoint Manager, Entra ID and M365 administration.
Experience supporting macOS devices in a business environment.
Experience using Zendesk or similar ITSM platforms.
Understanding of Active Directory, group policy, and endpoint security best practices.
Networking basics including TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting.
Excellent written and verbal communication skills; strong customer service.
Associate’s degree or higher in IT or a related field is required.

Responsibilities

Provide advanced onsite Level II/III support for desktops, laptops, mobile devices, printers, conferencing systems, and peripherals.
Troubleshoot escalated hardware, software, authentication, connectivity, and endpoint management issues.
Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure AD.
Deploy and maintain Windows 10/11 and macOS systems in an enterprise environment.
Manage endpoint provisioning, configuration policies, compliance, and device security via Microsoft Intune.
Utilize Zendesk to document incidents, service requests, asset tracking, and resolutions.
Support user lifecycle management including onboarding, offboarding, MFA, and access control.
Collaborate with infrastructure, networking, and cybersecurity teams; document SOPs.
Monitor ticket queues and ensure SLAs are met; participate in upgrades and migrations.