Onsite IT Support & Networking Specialist

Booth & Associates, LLC; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Booth & Associates, LLC is seeking a Technical Support Specialist to be a primary IT contact across its six offices. The role covers installation, integration, maintenance and troubleshooting of software and systems, with occasional onsite travel to offices.

You will work with the IT Manager to research solutions, support Windows server environments, and help deploy workstations and accounts for new hires. The role is in-office and collaborative.

Qualifications

• Associate degree in Computer Science, IT, Information Security, Networking or related field.
• 2 years of applicable experience required.
• Time-management skills and ability to meet deadlines.
• Familiarity with help desk software such as EasyVista and Samange is a plus.
• Knowledge of remote access desktop programs.
• Experience supporting Windows server environments.
• Self-starter who can operate independently and collaborate with colleagues.

Responsibilities

• Effectively work with technical and non-technical end-users to resolve software and hardware issues across multiple offices.
• Administer and support the latest versions of Windows and engineering software.
• Provision and deploy workstations, user accounts, applications, and related IT resources for new and existing employees.
• Support and contribute to a company-wide safety culture by following established safety standards and best practices.
• Manage IT inventory and coordinate repair of hardware.
• Travel occasionally to company offices to provide onsite technical support and project assistance.
• Understand networking fundamentals and handle core networking issues onsite.
• Communicate professionally with employees and clients to diagnose and resolve technical issues.
• Update, maintain and monitor all aspects of computer networks.
• Organize and file documentation pertaining to warranties and guides for hardware.
• Create SOPs for IT team and employees.
• Assist management in creating training materials for troubleshooting and usage.
• Explain technical concepts clearly to both technical and non-technical users.

Skills

Time management

Communication

Customer support

PowerShell scripting

Education

Associate degree in Computer Science / IT / Networking

Tools

EasyVista

Samange

Remote access software

Windows Server

Job description

Booth & Associates, LLC is seeking a Technical Support Specialist to be a primary IT contact across its six offices. The role covers installation, integration, maintenance and troubleshooting of software and systems, with occasional onsite travel to offices.

You will work with the IT Manager to research solutions, support Windows server environments, and help deploy workstations and accounts for new hires. The role is in-office and collaborative.