In-Office IT Support Specialist — Multi-Office Networking

Booth and Associates

Charlotte (NC)

On-site

USD 48,000 - 64,000

Full time

14 days+

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Job summary

Booth & Associates seeks a Technical Support Specialist to be a primary IT contact across six offices, handling installation, maintenance, troubleshooting, and upkeep of software and systems for daily operations.

You will collaborate with the IT Manager, support Windows and engineering software, deploy workstations, manage IT inventory, and occasionally travel to offices for onsite support and project assistance.

Qualifications

Associate degree in Computer Science, IT, Information Technology, Networking or related field.
2 years of applicable experience required.
Time-management skills and ability to meet deadlines.
Familiarity with help desk software such as EasyVista and Samange is a plus.
Knowledge of remote access desktop programs and how to use them.
Ability to communicate efficiently with employees to learn more about tickets.
Experience supporting Windows server environments.
Self-starter who can operate independently but collaborate with colleagues across multiple offices.

Responsibilities

Effectively work with technical and non-technical end-users to resolve software and hardware issues across multiple offices.
Administer and support the latest versions of Windows and engineering software
Provision and deploy workstations, user accounts, applications, and related IT resources for new and existing employees
Support and contribute to a company-wide safety culture by following established safety standards, policies, and best practices, helping to ensure a safe environment for employees, clients, and the public.
Manage IT inventory and coordinate repair of hardware (e.g. laptops, desktops, accessories, phones)
Travel occasionally to company offices to provide onsite technical support, equipment deployment, and project assistance as needed.
Understand networking fundamentals and be our onsite hands for core networking issues (switching, routing, WiFi access points, etc)
Communicate professionally with employees and clients in person, over the phone, and remotely to diagnose and resolve technical issues.
Actively update, maintain and monitor all aspects of computer networks
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Create SOPs for IT team and employee use for actions, processes, etc.
Assist management in creating training materials pertaining to computer troubleshooting and usage
Effectively communicate technical concepts to technical and non-technical end-users.