Onsite IT Support Expert - Power Industry Operations

Hitachi Energy; Smithton (Westmoreland County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Innovative technology exposure

Collaborative environment

Learning platforms

Health and retirement benefits

Paid leave

Flexible work arrangements

Job summary

Hitachi Energy seeks an Onsite Technology Support Experienced Professional to keep factory, office, and collaboration spaces running smoothly. You will diagnose IT issues, deliver ready-to-use computers, support meeting rooms, and maintain accurate hardware inventory in a fast-paced industrial setting.

Role is onsite five days a week at our Mt. Pleasant, PA facility, with opportunities for growth through internal training and exposure to global technology services within Hitachi Energy’s power

Qualifications

• Work authorization to work in the United States.
• IT qualification from an accredited university or apprenticeship.
• Excellent written and verbal communication in local language and English.
• Proactive, solution-oriented mindset with ability to work independently.
• Experience following operational governance: runbooks, SOPs, and escalation processes.
• Capability to identify and report risks that may impact the quality of operational support services.

Responsibilities

• Diagnose and resolve IT-related issues to support uninterrupted business operations.
• Deliver computers and devices in ready-to-use condition.
• Provide ad-hoc guidance and training to users on IT topics and self-service tools.
• Manage physical stock of IT devices and keep CMDB updated.
• Perform regular inventory checks and data center room inspections (temp, cabling, etc).
• Coordinate device transport and relocations with local logistics providers and third-party techs.
• Handle warranty cases with OEM vendors and internal stakeholders.
• Support meeting rooms and collaboration spaces to ensure IT equipment functions as expected.
• Ensure compliance with external and internal regulations and guidelines.

Skills

Strong communication

Self-motivated

Governance compliance

Risk identification

Onsite availability

Education

IT degree or apprenticeship

Tools

CMDB

Job description

Hitachi Energy seeks an Onsite Technology Support Experienced Professional to keep factory, office, and collaboration spaces running smoothly. You will diagnose IT issues, deliver ready-to-use computers, support meeting rooms, and maintain accurate hardware inventory in a fast-paced industrial setting.

Role is onsite five days a week at our Mt. Pleasant, PA facility, with opportunities for growth through internal training and exposure to global technology services within Hitachi Energy’s power