OSS On Site Services Engineer

Hitachi Energy; Virginia (MN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Global career growth opportunities

Professional development programs

Job summary

A global technology leader is seeking an OSS On-Site Services Engineer in Virginia, Minnesota. In this role, you will provide desk-side IT support, troubleshoot issues, and manage hardware logistics to ensure a smooth operation for local teams. Candidates must have a formal IT qualification, at least 2 years of IT support experience, and be fluent in English. This position offers opportunities for professional growth within a diverse team committed to innovation and a sustainable energy future.

Qualifications

• Minimum 2 years of professional IT support experience.
• Fluent in English and the local language with strong communication skills.
• Legal authorization to work in the U.S.; U.S. citizenship required.
• Legal authorization to work in the U.S.; U.S. citizenship required.

Responsibilities

• Troubleshoot IT issues that require physical intervention.
• Deliver ready-to-use computers to users.
• Manage physical stock of devices and accessories.
• Manage physical stock of devices and accessories; update CMDB.
• Perform regular hardware inventory checks.
• Coordinate logistics for device shipping and movements.
• Handle warranty cases with OEM vendors.
• Support IT equipment and software in meeting rooms and collaboration areas.

Skills

IT support

Communication

Solution-oriented mindset

Proactive

Independence

Education

Formal IT qualification or apprenticeship

Tools

ServiceNow

MS Office 365

Windows

iOS

Asset management systems

Job description

Join the Hitachi Energy Transformers – Business Solutions IT Organization as an OSS On‑Site Services Engineer at our Bland location. In this role, you’ll be the go‑to expert for desk‑side IT support, ensuring smooth operations and exceptional user experiences. You’ll troubleshoot issues, manage hardware logistics, and act as the face of IT for our local teams. This is your chance to make a real impact in a global organization that values innovation, collaboration, and professional growth.

Responsibilities

• Troubleshoot IT issues that require physical intervention.
• Deliver ready‑to‑use computers to users.
• Provide ad‑hoc training and guide users through self‑service tools.
• Manage physical stock of devices and accessories, including CMDB updates.
• Perform regular inventory checks for hardware.
• Coordinate logistics for device shipping and movement.
• Handle warranty cases with OEM vendors.
• Support IT equipment and software in meeting rooms and collaboration areas.

Qualifications

• Formal IT qualification or apprenticeship in information technology.
• Minimum 2 years of professional IT support experience.
• Fluent in English and the local language with strong communication skills.
• Proactive, solution‑oriented mindset with ability to work independently.
• Legal authorization to work in the U.S.; U.S. citizenship required.
• Familiarity with tools like ServiceNow, MS Office 365, Windows, iOS, and asset management systems.

More About Us

• At Hitachi Energy, we foster innovation and continuous improvement.
• We offer global career growth opportunities and professional development programs.
• Join a diverse, inclusive team committed to shaping a sustainable energy future.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission‑critical technologies like high‑voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.

As an Equal Employment Opportunity Employer, applicants may request to review the Affirmative Action Plan of a particular facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an HR Representative at 888.504.2007. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at 888.504.2007. Resumes and applications will not be accepted through this method.

For more information regarding your EEO rights as an applicant, please visit the relevant website.