IT Support Specialist — Powering Manufacturing Tech

East Penn Manufacturing Company, Inc.; Lyons (Berks County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k) matching programs

Paid holidays and vacation days

Professional development opportunities

Job summary

East Penn Manufacturing is seeking an IT Support Specialist to provide technical support for business applications and technology solutions. You will work closely with end users, IT analysts, and developers to ensure reliable performance of systems that power our operations.

The role emphasizes problem-solving, customer service, and the ability to adapt in a fast-paced environment where no two days are the same. This on-site position offers opportunities for growth and career development.

Qualifications

• Bachelor's degree in IT or related field preferred.
• ITIL Foundation, CompTIA A+ or similar certifications are a plus.
• Experience with ERP systems is beneficial.

Responsibilities

• Provide technical support for business applications and technology solutions.
• Manage user security, permissions, and access rights.
• Respond to and resolve incidents via the ticketing system.
• Collaborate with IT and business users to implement effective solutions.

Skills

Customer service oriented

Troubleshooting

Communication skills

Time management

IT knowledge

Education

Bachelor's degree in IT/CS/IS

Tools

ERP systems experience

ITIL Foundation

CompTIA A+

Microsoft Fundamentals

Job description

East Penn Manufacturing is seeking an IT Support Specialist to provide technical support for business applications and technology solutions. You will work closely with end users, IT analysts, and developers to ensure reliable performance of systems that power our operations.

The role emphasizes problem-solving, customer service, and the ability to adapt in a fast-paced environment where no two days are the same. This on-site position offers opportunities for growth and career development.