Onsite IT Support Engineer — WMS & SQL Expert

Staci Americas, Inc.; Suwanee (GA); On-site; USD 75,000 - 85,000; Full time

Job summary

Paxon in Suwanee, GA is seeking an Onsite Support Engineer to maintain and troubleshoot our IT infrastructure in a 100% onsite environment. This role emphasizes hands-on support across WMS, SQL databases, and core IT services, with an on-call rotation to ensure system continuity.

The position supports end users, business systems, and proprietary applications, requiring strong troubleshooting and communication skills to resolve issues promptly.

Qualifications

• 2–4+ years in a technical support or IT operations role.
• Experience supporting warehouse or logistics environments is a plus.
• Hands-on SQL data validation and troubleshooting.

Responsibilities

• Provide Level 2 support for internal users and systems.
• Troubleshoot and support WMS, SQL databases, and key applications.
• Manage IT tickets, document resolutions, and maintain knowledge base.
• Support hardware, network devices, and Microsoft 365 user accounts.
• Collaborate with IT and operations to enhance system reliability.
• Travel to multiple sites and provide after-hours support when needed.

Skills

2–4+ years IT support

SQL troubleshooting

Windows/AD/MS365

Networking fundamentals

Tools

SQL databases

Active Directory

Microsoft 365

Job description

Paxon in Suwanee, GA is seeking an Onsite Support Engineer to maintain and troubleshoot our IT infrastructure in a 100% onsite environment. This role emphasizes hands-on support across WMS, SQL databases, and core IT services, with an on-call rotation to ensure system continuity.

The position supports end users, business systems, and proprietary applications, requiring strong troubleshooting and communication skills to resolve issues promptly.