Onsite IT Support Engineer - Windows/Mac/Linux

AVASO Technology Solutions Ltd

San Francisco (CA)

On-site

USD 34,000 - 55,000

Part time

17 hours ago

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Benefits offered by this job

Competitive salary

Benefits package

Career growth

Continuous learning

Global presence

Job summary

AVASO Technology is seeking an experienced Onsite IT Support Engineer to join our team in San Francisco, CA. You will provide on-site and remote assistance to end users, troubleshoot hardware, software and network issues, and deploy OS updates.

The ideal candidate has 3+ years in desktop support, proficiency in Windows, Mac, Linux, Active Directory, and ITIL processes, plus strong communication skills and the ability to work independently in a fast-paced environment.

Qualifications

3+ years of experience in Desktop Support or similar roles.
Strong experience with Windows OS, Mac OS, and Linux environments.
Experience with Active Directory for user management, group policies, and security.
Proficient with remote desktop tools and troubleshooting techniques.
Experience with networking protocols (TCP/IP, DNS, DHCP).
Strong knowledge of MS Office Suite and other productivity software.
Expertise in hardware diagnostics, repair, and replacements.
Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
Familiar with ITIL processes for incident, problem, and change management.
Strong communication skills, with the ability to explain technical issues to non-technical users.
Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.

Responsibilities

Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
Troubleshoot and resolve hardware, software, and network-related issues.
Install, configure, and maintain desktop systems, laptops, and peripherals.
Ensure the deployment of operating systems, updates, and software packages.
Work with the IT team to resolve and escalate issues as needed.
Perform routine system audits and ensure systems are up-to-date and secure.
Provide end-user training and technical documentation where necessary.
Collaborate with team members and manage support tickets for various internal stakeholders.