Desktop Support Engineer

AVASO Technology Solutions; Durango (CO); On-site; USD 40,000 - 80,000; Part time

Benefits offered by this job

Competitive salary

Benefits package

Career growth opportunities

Continuous learning

Job summary

Join a dynamic and innovative team at a global leader in IT solutions as a Desktop Support Engineer. This role offers the chance to provide essential technical support and troubleshooting to end users, ensuring their IT needs are met efficiently. You will work with cutting-edge technologies and have opportunities for career growth and continuous learning. Ideal candidates will have strong experience in desktop support, familiarity with various operating systems, and a customer-focused approach. If you're ready to contribute to a thriving IT environment, this part-time position is perfect for you.

Qualifications

• 3+ years in Desktop Support or similar roles with strong technical skills.
• Experience in managing user accounts and security with Active Directory.

Responsibilities

• Provide on-site and remote desktop support for users efficiently.
• Troubleshoot hardware, software, and network-related issues.

Skills

Desktop Support

Windows OS

Mac OS

Linux

Active Directory

Remote Desktop Tools

Networking Protocols (TCP/IP, DNS, DHCP)

MS Office Suite

Hardware Diagnostics

System Imaging

ITIL Processes

Fluency in English

Education

CompTIA A+

Microsoft Certified Desktop Support Technician (MCDST)

Tools

SCCM

MDT

Microsoft 365

Google Workspace

Job description

Direct message the job poster from AVASO Technology Solutions

Corporate Talent Acquisition | Human Resource

Location: Durango, CO

Employment Type: Part-Time, Ticket Based on Demand

Experience: 3+ years

Company Overview:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

We are seeking an experienced Desktop Support Engineer to join our team in Durango, CO. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Key Responsibilities:

1. Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
2. Troubleshoot and resolve hardware, software, and network-related issues.
3. Install, configure, and maintain desktop systems, laptops, and peripherals.
4. Ensure the deployment of operating systems, updates, and software packages.
5. Work with the IT team to resolve and escalate issues as needed.
6. Perform routine system audits and ensure systems are up-to-date and secure.
7. Provide end-user training and technical documentation where necessary.
8. Collaborate with team members and manage support tickets for various internal stakeholders.

Required Skills & Qualifications:

1. 3+ years of experience in Desktop Support or similar roles.
2. Strong experience with Windows OS, Mac OS, and Linux environments.
3. Experience with Active Directory for user management, group policies, and security.
4. Proficient with remote desktop tools and troubleshooting techniques.
5. Experience with networking protocols (TCP/IP, DNS, DHCP).
6. Strong knowledge of MS Office Suite and other productivity software.
7. Expertise in hardware diagnostics, repair, and replacements.
8. Knowledge of system imaging and software deployment tools (e.g. SCCM, MDT).
9. Familiar with ITIL processes for incident, problem, and change management.
10. Strong communication skills, with the ability to explain technical issues to non-technical users.
11. Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
12. Fluency in English

Must Have Skills:

1. Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
2. Experience with cloud-based applications (e.g. Microsoft 365, Google Workspace).
3. Knowledge of IT security best practices and protocols.

Why AVASO Technology?

1. Join a dynamic and innovative team with a global presence.
2. Opportunities for career growth and continuous learning.
3. Competitive salary and benefits package.
4. Work with cutting-edge technologies to shape the future of IT solutions.

Seniority level

Associate

Employment type

Part-time

Job function

Information Technology

Industries

IT Services and IT Consulting