Senior IT Support Engineer — On-Site MSP

Diverge IT; Bellevue (WA); On-site; USD 44,000 - 55,000; Full time

Job summary

DivergeIT in Bellevue, WA is seeking a Dedicated Support Engineer to serve as a trusted technical anchor for a key client environment. You will be the go-to troubleshooter, handling on-site and remote support, diagnosing issues and delivering measurable value.

The role requires strong communication, professional client interaction, and the ability to translate complex problems into actionable guidance for end users and stakeholders.

Qualifications

• 5+ years of IT support across Windows and Mac environments.
• Strong knowledge of Windows 10/11, Office, M365 Admin portal, Azure Entra, and Intune.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Act as primary escalation point for Tier 1/2 issues.
• Provide on-site and remote support for Windows and macOS.
• Troubleshoot and resolve connectivity, email, printers, and permissions.
• Document resolutions and maintain knowledge base.

Skills

IT support experience

Windows & Mac expertise

Microsoft 365 Admin

Azure Entra

Intune Endpoint Manager

Active Directory

Communication skills

Education

Bachelor's degree

Tools

Active Directory

Microsoft 365 Admin

Azure Entra

Intune

macOS

Job description

DivergeIT in Bellevue, WA is seeking a Dedicated Support Engineer to serve as a trusted technical anchor for a key client environment. You will be the go-to troubleshooter, handling on-site and remote support, diagnosing issues and delivering measurable value.

The role requires strong communication, professional client interaction, and the ability to translate complex problems into actionable guidance for end users and stakeholders.