Onsite End-User Support Technician—Automation MSP

New Charter Technologies, LLC; North Carolina; On-site; USD 54,000 - 66,000; Full time

Job summary

New Charter Technologies, LLC is seeking an End User Support Technician to deliver responsive end-user IT support and maintain reliable workplace technology in Richmond, NC. The role is onsite, with 25% field work, and involves troubleshooting Windows workstations, printers, and Microsoft 365 services.

You will develop automation using PowerShell and Python to streamline tasks, monitor client networks with RMM tools, and collaborate with engineering teams to resolve complex issues while

Qualifications

• 3+ years of experience providing technical support to external client end users in a managed services (MSP) or similar customer-facing environment.
• Experience triaging, troubleshooting, and resolving incidents and service requests related to Windows workstations, printers, end-user applications, and Microsoft 365 services.
• Strong knowledge of network support, including LAN/WAN, DHCP, DNS, Wi-Fi, and VPN technologies, and remote access solutions.

Responsibilities

• Provide network support and troubleshooting across client infrastructures, including configuring, upgrading, and maintaining Cisco Meraki networking solutions.
• Develop and maintain automation scripts using PowerShell and Python to enhance RMM alerting and automate routine tasks.
• Perform initial troubleshooting for end-user support requests, including password resets, workstation performance issues, software installations, printer/scanner configuration, and driver installation.
• Provide onsite field support as needed, including PC deployments, workstation setup and replacement, printer installation and configuration, and hardware upgrades.

Skills

Windows administration

Networking concepts

Microsoft 365 services

PowerShell scripting

Python scripting

RMM platforms

Cisco Meraki knowledge

Communication

Team collaboration

Tools

Cisco Meraki Dashboard

ConnectWise RMM

Pia Agent

Job description

New Charter Technologies, LLC is seeking an End User Support Technician to deliver responsive end-user IT support and maintain reliable workplace technology in Richmond, NC. The role is onsite, with 25% field work, and involves troubleshooting Windows workstations, printers, and Microsoft 365 services.

You will develop automation using PowerShell and Python to streamline tasks, monitor client networks with RMM tools, and collaborate with engineering teams to resolve complex issues while