Onsite IT Support Engineer III – Campus Lead

Cornell University; Ithaca (MI); On-site; USD 72,000 - 84,000; Full time

Job summary

Cornell University in Ithaca, NY is seeking an IT Support Engineer III for 100% on-site support on campus. You will provide high-level IT assistance to faculty and staff, lead end-user solutions, and partner with campus teams to meet research project needs.

The role requires after-hours availability and a strong background in Windows, Mac, and Linux administration, with JAMF, MEMCM, and InTune experience.

Qualifications

• Bachelor’s Degree required; 3–5 years of experience or equivalent.
• Advanced knowledge of Windows and Apple fleet management using JAMF, MEMCM, and InTune.
• Familiarity with Microsoft Exchange, Active Directory and Group Policy management.
• Linux knowledge: basic commands, user management, packages, updates, SSH.
• Strong documentation and communication skills; ability to collaborate across teams.

Responsibilities

• Deliver high-level IT support across the faculty and staff.
• Lead end-user solutions and align with campus standards.
• Collaborate with academic, student, and staff users to support research projects.
• Be available for after-hours support as needed.

Skills

Windows management

Mac management

Linux basics

Strong communication

On-call readiness

IT leadership

Education

Bachelor’s degree

Tools

JAMF

MEMCM

Intune

Active Directory

Group Policy

Job description

Cornell University in Ithaca, NY is seeking an IT Support Engineer III for 100% on-site support on campus. You will provide high-level IT assistance to faculty and staff, lead end-user solutions, and partner with campus teams to meet research project needs.

The role requires after-hours availability and a strong background in Windows, Mac, and Linux administration, with JAMF, MEMCM, and InTune experience.