Onsite IT Support Engineer — ESOP & 401k

World's Finest® Chocolate; Chicago (IL); On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Wellness Program

401k Matching

HSA/FSA

LifeLock Identity Theft Protection

STD/LTD

Life Insurance

Tuition Reimbursement

ESOP

Job summary

World’s Finest Chocolate is seeking an Onsite Help Desk Engineer to provide hands-on technical support for employees at our Chicago office. You will troubleshoot hardware, software, and basic network issues, support daily IT operations, and ensure a reliable technology experience.

The role requires onsite presence and strong customer service. Responsibilities include desk-side support, account management with Active Directory and Microsoft 365, and collaboration with remote teams and vendors.

Qualifications

• Diploma or bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 1–3 years in a help desk or desktop support role.
• Strong working knowledge of Windows and Microsoft 365.

Responsibilities

• Provide onsite support for desktops, laptops, printers, wireless devices, and conference room equipment.
• Diagnose and resolve hardware, software, OS, connectivity issues.
• Install, configure, and maintain OS and applications per standards.
• Manage onboarding/offboarding device setup and access.
• Document issues and resolutions in ticketing system or knowledge base.
• Collaborate with IT teams and vendors to escalate issues.
• Follow IT security standards and policies.

Skills

Windows environments

Microsoft 365

Networking basics

Problem solving

Customer service

Education

IT diploma or Bachelor's degree

Tools

Active Directory

Microsoft Defender

Intune

Ticketing systems

Job description

World’s Finest Chocolate is seeking an Onsite Help Desk Engineer to provide hands-on technical support for employees at our Chicago office. You will troubleshoot hardware, software, and basic network issues, support daily IT operations, and ensure a reliable technology experience.

The role requires onsite presence and strong customer service. Responsibilities include desk-side support, account management with Active Directory and Microsoft 365, and collaboration with remote teams and vendors.