Service Desk Technician — Remote & Onsite IT Support

Equity LifeStyle Properties, Inc.; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Vacations

Paid Holidays

Sick Time

Job summary

Equity LifeStyle Properties, Inc. is seeking a Service Desk Technician to support ELS users in Chicago, IL. The role involves remote and onsite assistance, ticket handling, and collaboration with IT teams across 400+ properties.

You will work with Windows 11, O365, and MS Office, while supporting OSX/iOS devices and AD- based account management. Strong communication and customer service skills are essential.

Qualifications

• 4 year college degree with a focus on Information Technology.
• ITIL v3 Foundations experience or certification valued.
• 2+ years of exceptional customer service and problem-solving skills.
• 2+ years of experience supporting Windows 11, O365, MS Office Suite, MS Teams.
• Experience supporting OS X and iOS.
• Advanced user and security group administration through Active Directory.
• Technical IMAC (Install/Move/Add/Change) support for hardware, software and OS.
• Experience with a trouble ticket system and documenting resolutions.
• Ability to travel as needed, sometimes with short notice.

Responsibilities

• Provide technical support to end users via phone, email, deskside, and remote control.
• Communicate effectively with novice and proficient users.
• Escalate issues and document resolutions to ensure timely closure.
• Maintain professional demeanor and represent ELS positively.
• Assist in IT communications and meetings on end-user interests.
• Deliver basic instructions and training for supported applications and hardware.
• Participate in weekly on-call/after-hours support rotation.
• Install, configure, troubleshoot and support all employee hardware and software.
• Administer user accounts via Active Directory and O365.

Skills

Customer service

Communication

Ticket management

Self-motivated

Travel readiness

Education

Bachelors degree in Information Technology

Tools

Active Directory

O365 / MS Office

MS Teams

Windows 11

OSX / iOS

Ticketing system

Job description

Equity LifeStyle Properties, Inc. is seeking a Service Desk Technician to support ELS users in Chicago, IL. The role involves remote and onsite assistance, ticket handling, and collaboration with IT teams across 400+ properties.

You will work with Windows 11, O365, and MS Office, while supporting OSX/iOS devices and AD- based account management. Strong communication and customer service skills are essential.