Onsite IT Support Engineer – End User & Smart Hands

Teceze USA; Sacramento (CA); On-site; USD 52,000 - 74,000; Full time

Job summary

Teceze USA is seeking an Onsite IT Support Engineer to provide end-user support and smart hands/eyes services at the Sacramento, CA site. The role covers hardware, software, and network troubleshooting, installation, and coordination with remote IT teams.

The ideal candidate will have 2+ years of hands-on IT support experience, strong communication, and the ability to work independently at a client site. This is a fixed-term contract from Oct 5, 2026 to Apr 1, 2027.

Qualifications

• 2+ years of onsite/desktop/field IT support experience.
• Strong troubleshooting and communication skills.
• Hands-on experience with hardware, Windows, peripherals, and basic networking.
• Ability to work independently at a client site.

Responsibilities

• Troubleshoot hardware, software, network, and connectivity issues.
• Perform smart hands/eyes activities, including equipment installation, replacement, cabling, and basic troubleshooting.
• Support IT equipment and peripherals such as laptops, desktops, printers, monitors, and network devices.
• Document incidents, service requests, and activities in the ticketing system.
• Coordinate with remote IT teams for issue resolution.

Skills

Troubleshooting

Communication

Hardware

Windows OS

Networking

Independent work

Tools

Ticketing system

Job description

Teceze USA is seeking an Onsite IT Support Engineer to provide end-user support and smart hands/eyes services at the Sacramento, CA site. The role covers hardware, software, and network troubleshooting, installation, and coordination with remote IT teams.

The ideal candidate will have 2+ years of hands-on IT support experience, strong communication, and the ability to work independently at a client site. This is a fixed-term contract from Oct 5, 2026 to Apr 1, 2027.