Endpoint Services & Support Specialist

Duke Clinical Research Institute

Durham (NC)

On-site

USD 60,000 - 90,000

Full time

8 days ago

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Job summary

Duke Law School is seeking a Device Services and Support Analyst to join the Academic Technologies team. You will provide exceptional technical support for Windows and macOS desktops, laptops, and related technologies, ensuring issues are resolved to customer satisfaction.

In this role, you will install, configure, and maintain hardware and software, troubleshoot problems, and assist with server administration.

Qualifications

Associate degree in Computer Science or a related field, or an equivalent combination of education and experience.
Minimum of one year of operational and technical experience in a medium- to large-scale client/server environment.
Experience supporting Windows and macOS desktop and laptop environments.
Experience installing, configuring, and troubleshooting desktop operating systems and business applications.
Strong customer service, communication, and problem-solving skills.
Ability to work independently and collaboratively within a team environment.
Strong organizational, time management, and follow-up skills.
Commitment to maintaining data security and confidentiality.

Responsibilities

Provide exceptional technical support for Windows and macOS desktops, laptops, and related technologies while ensuring issues are resolved to customer satisfaction.
Install, configure, and maintain hardware, software, operating systems, and endpoint technologies according to established standards and best practices.
Troubleshoot and resolve technical issues, monitor service requests, and track problems through resolution.
Support and assist with server administration activities, including Windows server environments and related infrastructure services.
Consult with faculty, staff, and students on technology solutions, hardware and software acquisitions, and implementation planning.
Create and maintain technical documentation while promoting IT security, endpoint compliance, and operational best practices.
Train and educate users on enterprise technologies, productivity tools, and supported services.