Onsite IT Support Desk Specialist – Tier 1

Apex Systems; Town and Country (MO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401K program

ESPP

HSA

EAP with counseling

Certification discounts

Job summary

Everforth Apex Systems is hiring a Support Desk Specialist - Tier 1 to provide front-line IT support for internal users onsite in Town and Country, MO. The role handles calls, chats, and tickets, resolving common hardware, software, and VPN issues with a strong emphasis on service quality.

You will troubleshoot password resets, account lockouts, 2FA, and VPN access, assist with Microsoft 365, and document resolutions in the ticketing system.

Qualifications

• 1+ years of help desk or IT support experience required.
• Experience with Windows and/or macOS, Microsoft 365, hardware, printers, and basic networking.
• Familiarity with VPN concepts and remote desktop tools.

Responsibilities

• Provide first-level technical support via phone, chat, and service tickets.
• Troubleshoot Tier 1 issues including passwords, lockouts, 2FA, and VPN connectivity.
• Support Microsoft 365 apps and document incidents in the ticketing system.
• Follow procedures and escalate when needed to Tier 2.
• Track open tickets and ensure timely resolution.
• Adhere to on-site schedules, processes, and security requirements.

Skills

Windows OS

macOS

Microsoft 365

VPN concepts

Tools

Ticketing systems

Remote desktop

GlobalProtect VPN

Job description

Everforth Apex Systems is hiring a Support Desk Specialist - Tier 1 to provide front-line IT support for internal users onsite in Town and Country, MO. The role handles calls, chats, and tickets, resolving common hardware, software, and VPN issues with a strong emphasis on service quality.

You will troubleshoot password resets, account lockouts, 2FA, and VPN access, assist with Microsoft 365, and document resolutions in the ticketing system.