Helpdesk Technician I - Onsite IT Support

Apex Systems, LLC; Nevada (IA); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401K with match

ESPP

HSA

EAP

Job summary

Everforth Apex Systems is seeking a Technical Support Tech I to provide frontline technical support to end users onsite in Silver Springs, NV. The role focuses on identifying, researching, and resolving diverse technical issues, documenting cases, and ensuring timely resolutions under supervision.

The ideal candidate has an associate degree and up to 3 years of related experience, with knowledge of standard support concepts and procedures.

Qualifications

• Associate's degree in a related area may be required.
• 0-3 years of experience in the field or related area.
• Knowledge of commonly-used technical support concepts, practices, and procedures.

Responsibilities

• Provide technical support to end users for a variety of issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, email, and personnel requests for technical support.
• Document, track, and monitor problems to ensure timely resolution.
• Follow pre-established guidelines and instructions to perform job functions.

Skills

Tech support basics

Customer service

Communication skills

Education

Associate's degree in related field

Tools

Ticketing systems

Documentation tools

Job description

Everforth Apex Systems is seeking a Technical Support Tech I to provide frontline technical support to end users onsite in Silver Springs, NV. The role focuses on identifying, researching, and resolving diverse technical issues, documenting cases, and ensuring timely resolutions under supervision.

The ideal candidate has an associate degree and up to 3 years of related experience, with knowledge of standard support concepts and procedures.